Predictive Insights Specialist

Predictive Insights Specialist

Role Overview

We are building a flexible, high-leverage team responsible for detecting customer issues earlier and enabling the organization to act before they escalate.

As a Predictive Insights Specialist, you will:

• Synthesize signals across systems that are currently analyzed in isolation — connecting support data, telemetry, community signals, and field observations into a unified intelligence picture
• Identify emerging issues and systemic risk before they become visible through case volume or escalation
• Build scalable intelligence capabilities that improve proactive support across the organization
  

This team operates as a horizontal intelligence layer within the Predictive Support pillar, partnering closely with Diagnostics, Customer Reliability, and Technical Account Management (TAM) to improve how the organization anticipates and responds to customer needs.

What You'll Do

Detect emerging issues early
Identify patterns across support data, telemetry, knowledge base usage, and TAM signals — surfacing issues before they become visible through any single source

Use AI to extend your impact
Use AI to accelerate analysis, automate detection, and build lightweight systems and prototypes

Turn signals into understanding
Translate cross-system data into clear, actionable intelligence that defines what is happening, why it matters, and what should be done

Build scalable capabilities
Create repeatable systems for detection, classification, and monitoring — replacing recurring manual analysis

Enable cross-pillar outcomes
Develop intelligence that enables Customer Reliability teams to act on emerging issues, TAM to guide customers proactively, and Diagnostics to investigate root causes faster

Contribute to system-level solutions
Help design and evolve systems (e.g., CIRCL, Support MCP) that connect customer signals with product and support workflows at scale

How We Work

• Outcome-driven — every initiative is tied to clear, measurable outcomes with accountability to partner teams
• Capability-first — we build reusable systems, not stakeholder-specific one-offs
• Shared success — we work as a team to ensure outcomes are connected and delivered across the system
• Connected work — we ensure our work integrates with and amplifies other efforts across the system, not just local outputs

What We're Looking For

• Strong analytical thinker who can move from data → insight → action with minimal guidance
• Active interest in using AI to extend capabilities beyond traditional role boundaries
• Comfortable working across data, systems, and ambiguous problem spaces
• Demonstrated ability to build, prototype, or create solutions — not just analyze and report
• Experience building analytical tools, pipelines, or automations
• High ownership mindset — identifies important problems and drives them to measurable outcomes
• Learns quickly, adapts, and operates effectively in a collaborative, fast-moving environment without rigid structure

Nice to Have

• Experience working across multiple data sources (e.g., support data, CER, KB, forums, telemetry, customer signals)
• Proficiency in SQL and at least one scripting or programming language (Python preferred)
• Familiarity with AI-assisted workflows or development

What Makes This Role Different

• Focus on early detection and prevention, not retrospective reporting
• Works across the full portfolio — synthesizing signals across systems and industries rather than within a single domain
• Opportunity to build systems and capabilities, not just deliver analysis
• Work directly shapes how the organization anticipates and responds to customer issues
• Operates in a small, high-impact team where your work drives organizational capability
• Emphasis on leverage, ownership, and real outcomes — not activity or output volume

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).