Customer Adoption Specialist

Position Overview

Do you want the opportunity to be part of a startup-like environment and have a big impact on a brand-new product? Are you looking to be at the forefront of innovative new technology that will ultimately help people imagine, design, and make a better world? If so, come join the Autodesk Tandem team! Our mission is to create Digital Twin technology and solutions that will transform how buildings are designed, built, and operated.

We are seeking a Customer Adoption Specialist who has extensive experience with building automation systems and/or building management systems.

To be successful in this role you need to be passionate about AEC-O and the transformation that Digital Twin technologies will bring to the industry. You are a relentless advocate for customer needs and have the desire to build product and technology awareness among customers, partners, and stakeholders.

Responsibilities

• Establish relationships with our customers and ensure their success in the onboarding, implementation, and adoption of Autodesk Tandem
• Learn and understand customer workflows and help customers adapt them to leverage Autodesk Tandem
• Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage
• Design innovative ways to engage with customers using a variety of platforms to drive adoption
• Create and deliver a variety of content and training materials to customers both online and in person
• Partner and collaborate with internal subject matter experts, marketing, and product teams to translate customer challenges into well-articulated published workflow solutions and best practices
• Help drive long-term success by working with customers to accelerate their business goals and drive adoption by improving business processes, maximizing technology investment, and demonstrating the benefits of process change
• Partner with Marketing to procure, articulate and publish customer success stories

Minimum Qualifications

• BA/BS in Technology Management, AEC-O Industry, or similar
• Experience in Building Management Systems (BMS) and/or Building Automation Systems (BAS)
• Experience with Owner/Operator relationship management and project delivery practices
• Comprehensive knowledge of the built asset lifecycle and BIM
• 5+ years’ experience in customer implementation, support, or equivalent
• Excellent communication skills, both written and verbal
• Ability to present and engage with both internal and external stakeholders
• Strong analytical, problem solving, decision-making and facilitation skills
• Ability to convey complex workflows coherently to a live or virtual audience
• Strong work ethic, high quality standards and passionate about great customer experiences

The Ideal Candidate

• You are people centric; you want to help and serve our customers
• You are driven, eager to learn, adapt, and grow. You seek out help and put it to good use
• You are a diplomatic and influential and excel at negotiation and consensus-building
• You have empathy for customers, understand their pain points and able to identify solutions

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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