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AtosAT

IT Support Specialist with German (Timisoara, RO)

Atos SE is a European multinational information technology (IT) service and consulting company specializing in hi-tech transactional services, unified communications, cloud, big data, and cybersecurity. It operates globally, providing end-to-end IT solutions and digital transformation services to various industries.

Atos

Employee count: 5000+

Romania only

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Are you a maestro of problem-solving with a knack for untangling tech queries? Do you command the German language and have a passion for delivering stellar customer service? If you're nodding with gusto, we have the ideal spot for you – IT Support Specialist with German proficiency! Join our team and become the daily hero for our German-speaking users by providing top-notch support and unparalleled service experiences.

Your job in a nutshell:

Your job in a nutshell: As our Service Desk Specialist with German proficiency, you will be the linchpin of our customer support, providing a comforting presence and expert solutions to all technical conundrums. Your mission, should you choose to accept it, involves fielding queries with poise and prowess in both English and German, and charming our users with your superb service savvy. You will be the frontline hero, ensuring that every interaction is as smooth as a well-oiled machine. We will count on you to keep our digital realm running like clockwork and uphold the bridge between our services and our German-speaking clientele.

What will you be doing:

  • Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
  • Diagnose technical problems and deliver effective resolutions to end-users.
  • Elevate intricate technical matters to higher-level IT personnel to guarantee expedient resolution.
  • Record, monitor, and systematically arrange calls and service tickets to adhere to established service level agreements.
  • Ensure exceptional levels of customer contentment by rendering swift and competent service.

Requirements:

  • German – B2 minimum
  • English – B2 minimum
  • Availability for night shifts
  • Attention to detail and multitasking ability
  • Excellent communication skills, both written and verbal
  • Eagerness to learn and grow in a fast-paced environment

Rewards and benefits:

  • Training and certifications: On-going In-depth training with current and emerging products and technologies
  • Flexible benefits: Lunch vouchers, Medical program, Sports benefits, Company Laptop
  • Compensation: Competitive salary package and relocation bonus for candidates outside West Area
  • Extra vacation days
  • Home Office

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

Romania +/- 0 hours

About Atos

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Atos SE is a European multinational information technology (IT) service and consulting company with headquarters in Bezons, France, and offices worldwide. It specializes in hi-tech transactional services, unified communications, cloud, big data, and cybersecurity services. Atos operates worldwide under the brands Atos, Syntel, and Eviden. The company's purpose is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, Atos enables its customers and employees, and members of societies at large to live, work, and develop sustainably, in a safe and secure information space.

Atos was formed in 1997 through a merger of two French IT companies and combined with the Dutch-based company Origin B.V. in 2000 to become Atos Origin. It subsequently acquired KPMG Consulting in 2002 and SchlumbergerSema in 2004. In 2010, Atos Origin announced the buyout of Siemens IT Solutions and Services and finalized the acquisition in July 2011, after which the company name reverted to Atos. The company provides a diverse range of services including cloud operations, cybersecurity, big data, and digital workplace solutions. Atos supports various industries including public sector, healthcare, manufacturing, and financial services. Their offerings include end-to-end orchestrated hybrid cloud, big data, business applications, and digital workplace solutions. Atos is a global, AI-powered technology partner offering end-to-end IT services across cloud, cybersecurity, data and AI, application services, smart platforms, and digital workplace, as well as localized consulting and advisory services. They are committed to creating a sustainable, greener digital future, providing accessible solutions for workforces, and strengthening digital security.

Employee benefits

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Paid Time Off

Atos offers paid time off.

Life Insurance

Atos offers life insurance.

Health Insurance

Atos offers health insurance.

Dental Insurance

Atos offers dental insurance.

View Atos's employee benefits
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Atos

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