Customer Support Representative

Are you ready to take on the role of Customer Support Representative for a 12-month temporary position at Avinode Group?

We are looking for you who is customer-centric, proactive and eager to jump in and get work done. You will resolve customer inquiries via email, chat and phone, and manage urgent or complex cases through our helpdesk software. In this consultant assignment, you will act as the voice of the customer to ensure feedback is heard and collaborate closely with Onboarding, Customer Success and Sales to drive timely, thorough issue resolution.

What you will be doing

• Solve customer inquiries over email, chat, and phone.

• Manage and coordinate urgent and complicated support issues via our helpdesk software.

• Act as the voice of the customer and partner with product and engineering teams to ensure customer feedback is heard.

• Partner with our Onboarding, Customer Success, and Sales team to make sure customer issues are resolved.

• There may be occasional travel and weekend work required to meet with the team in-person and to make sure our customers are supported when necessary.

What you will bring along

We are looking for a driven and curious Customer Support Representative who thrives in a fast-paced, dynamic environment and is passionate about delivering outstanding customer experiences. You enjoy taking initiative, solving complex problems, and continuously improving both yourself and the business. If you are eager to learn, immerse yourself in a new industry and make a real impact, this role could be perfect for you.

• At least one year of experience working in a SaaS support role.

• A history of success in a customer-facing role.

• An interest in aviation and/or the travel industry is a plus!

• You have a passion for technology and for being a part of a fast-growing SaaS company.

• Able to travel domestically and internationally.

• Your English is on a native speaker level (spoken and written).

Why Avinode Group?

• We offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated - your ideas will be heard.

• We have a remote-first work environment.

• Our Synergy events bring all Noders across departments together in-person to collaborate on a professional level, as well as have fun which is equally as important.

• We have opportunities to develop your skills or to learn new things with training. We want to support your development and dreams.

• We’re growth-oriented, entrepreneurial, ambitious and will support you to exceed your goals.

• You will be surrounded by exceptionally talented driven people who are in pursuit of excellence.

• By working together, you will experience your standards, expectations and confidence take a quantum leap forward.

So don't see this as any ordinary job; you are joining a force to make change and you are at the Core of this!

About Avinode Group

Avinode Group offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally.

Our essential tools are designed to minimize stress and maximize profit for brokers and operators. The suite includes the world’s leading sourcing platform for air charter, making it easy to find aircraft, book trips, and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud-based fleet management system to make flight operations smoother. Our customers can rely on a hassle-free process from quoting to booking and paying with a fully integrated payment solution.

With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers everyone to come forward with new ideas, try them out, make some mistakes, and initiate dialogue. Avinode Group seeks candidates who thrive on exciting assignments and can collaboratively work alongside other intelligent, humorous, and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us daily to exceed expectations.

Avinode Group is owned by CAMP Systems, which is the leading provider of aircraft compliance and health management services to the global business aviation industry.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Want more details? Discover the value our essentials bring to our customers every day https://avinodegroup.com/

Want to join the Avinode group crew?

Find more fun facts about our Noders (that’s what we call ourselves) and our culture on our website. In this process Avinode group collaborates with A-hub, if you have any questions about the process please contact Filippa Stenberg, filippa.stenberg@a-hub.se.

Kindly apply for this position with your CV and cover letter in English, as soon as possible. Please note that selections will be running continuously so don’t wait to apply!

Assignment details:

Starting in February, this is a full-time parental leave cover for 12 months, where you will be employed as a consultant by A-hub.