Marketplace Quality Assurance Specialist

At Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential.

Be part of our dynamic 🦄community and make a real impact on our clients' success. Assistantly offers some of the best benefits and perks in the industry!

Job Overview:

We are seeking a meticulous and detail-oriented Marketplace Quality Assurance Specialist to join our team. You’ll be responsible for serving as a gatekeeper and content monitor for all prospective products looking to launch on the digital marketplace. We’re looking for a highly effective communicator with high attention to detail. You’ll coordinate the daily review of new products and be responsible for communicating a decision on their fit for our marketplace internally and externally. In addition, you’ll serve as a go-to coordinator for all decisions relating to enforcing the marketplace’s current quality standards.

Requirements

Key Skills:

• Utilize technical knowledge of SaaS tools, how they’re built, and an ability to identify script-based or plagiarized tools.
• Operate customer support platforms like HelpScout, ZenDesk, and Intercom proficiently.
• Communicate effectively on Slack for high-powered team interactions.
• Manage customer relationships using CRM tools such as HubSpot, Salesforce, and Pipedrive.
• Create SOPs and manage documentation on platforms like Confluence and Notion.
• Communicate key results and findings in team and department meetings.

Qualifications:

• Should possess 1-3 years of relevant work experience in Quality Assurance, Content Management, or Customer Support roles.
• Must demonstrate a high level of motivation, a completist approach to tasks, and a proven track record of accountability within remote teams.
• Experience working within a marketplace, e-commerce, or SaaS company, or startup environment is required.
• Exceptional communication skills are essential, with an emphasis on meticulous attention to detail, context provision, and the ability to foster alignment in a remote working setting.

Benefits

• Above Market starting pay scale
• Permanent WFH opportunities
• Part-Time, Full-Time
• Health & Wellness Allowance
• Monthly Bonus Drawings
• Loyalty & Performance Bonuses
• Profit Sharing
• Professional Development Training
• Community of Unicorns