United States onlyThe IT Automations & Support Specialist provides front-line and advanced technical support to Articulate employees while leading automation, systems integration, and workflow improvement initiatives across the IT Services function.
Requirements
- 2-5 years IT support experience
- Basic Agile understanding
- Experience building workflows or automation using APIs, scripting, or automation platforms
- Experience integrating systems or automating cross-platform processes
- Ability to analyze processes and design scalable, efficient solutions
- Comfort reading and troubleshooting API documentation
- Experience using service desk/ticketing software to receive/respond to requests
- Understanding of Information Security fundamentals - Phishing defense, passwords, VPN use on public networks
- Experience with Google Workspace Administration, Gmail & Google Docs, Jira, Slack, Okta SSO, Zoom
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Bonus Eligible
