United States onlyArray Behavioral Care is the nation's leading virtual psychiatry and therapy practice. The Senior Business Process & Automation Analyst is responsible for leading the discovery, documentation, and optimization of business processes across the organization. This position plays a key role in driving efficiency, compliance, and scalability by designing and implementing automation solutions that streamline workflows.
Requirements
- 7+ years in business/process analysis, business architecture, or ops excellence
- 3+ years building automations on iPaaS/RPA (Workato preferred; Tray.io/Make/Power Automate/MuleSoft acceptable)
- Proven facilitation across executives and SMEs; strong BPMN mapping and requirements elicitation
- Experience managing and automating workflows in Asana, including API integration and cross-functional coordination
- Hands-on with REST APIs, auth models (OAuth/SAML), webhooks, and data transformation
- Experience measuring outcomes (KPIs/OKRs), building business cases, and driving adoption
- Experience leading change management efforts for new processes and technologies
- Compliance literacy: understands HIPAA, minimum necessary, audit trails, and change control in automated workflows
- Familiarity with security best practices in automation and workflow management
Benefits
- Medical, dental, and vision insurance
- Employer paid life & long-term disability insurance
- 401k
- 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays
