App Operations Manager (remote - m/f/d)

Seek a new challenge in an autonomous position with the power to achieve quick results. Arise is a popular weight loss app that's active worldwide, with 8M+ downloads and a 4.7 average rating on the App Store. Join our team and be a part of our mission: changing lives by empowering our users to become healthier and happier. We are searching for a candidate who can help Arise reach its full potential and become a leader in the Health & Fitness category. Read on if autonomous work in a young, international team is your calling and you love working remotely on a flexible schedule!

Tasks

- Development and maintenance of the product roadmap
- Definition of product requirements (user stories, specifications)
- Collaboration with UX/UI designers for an optimal user experience
- Interface between development, design, marketing, and management
- Conducting market and competitive analyses
- Identification of new features and improvements based on user feedback
- Creation and prioritization of backlogs
- Management of releases and feature rollouts
- Optimization of internal processes and procedures (e.g., support, QA, deployment)
- Development and maintenance of standard operating procedures (SOPs)
- Collaboration with customer support to analyze and resolve issues
- Monitoring app performance and operational KPIs
- Introduction and maintenance of process automation tools
- Coordination with external service providers or partners
- Analysis of user behavior (e.g., via Mixpanel, Google Analytics, Firebase)
- Creation and presentation of reports and dashboards
- Measurement and optimization of KPIs (e.g., B. Retention, Conversion, Churn)
- A/B testing to validate product decisions
- Close coordination with management on strategy and goals
- Organization and management of sprint and planning meetings
- Communication with stakeholders on status, risks, and milestones
- Translation of business requirements into technical requirements
- Monitoring and management of app stores (updates, descriptions, ratings)
- Release planning and rollout strategies for new versions
- Management of bugs, user reports, and hotfixes
- Ensuring compatibility with new OS versions (iOS/Android)
- Participation in the monetization strategy (e.g., subscriptions, in-app purchases)
- Analysis of growth opportunities and expansion into new markets
- Development of user acquisition and retention measures
- Collaboration with marketing for campaigns and product launches

Requirements

• At least 2 years of professional experience in a similar business environment (app experience is an advantage)
• Bachelor's Degree in a business or management-related field preferred
• Great command of English, German or Russian is considered a plus

We're a great match if you:

• Love the idea of turning a company's operational processes into a well-oiled machine
• Like to "get your hands dirty" actually doing the work, not delegating
• Value the quick results that come from autonomous work
• Work in a structured manner, always maintain an overview and can prioritize important tasks if required
• Are flexible, committed, independent and determined
• Don't like wasting time on needless bureaucracy and meetings that could have been emails

Benefits

• A job that's challenging but stress-free, with a lot of creative freedom
• Flat hierarchies, short decision-making processes and close collaboration with CEO
• A friendly, international, and highly committed team that operates with mutual trust and efficient decision-making processes
• The opportunity to contribute to an established, financially stable start-up with a 5-year Health & Fitness legacy
• Flexible part-time work schedule and fully remote position
• Paid annual leave

How to apply!

Get in touch!
Convince us that you're a match for the position and that we can't miss out on you by applying with:

Your CV

An informal cover letter detailing why you are a great fit for the position.
Are you looking for a challenge and ready to achieve something great with us? Then we cant wait to hear from you!

Bernhard and Team