United States onlyPosition Summary:
The Senior Manager of Patient Services is a key member of the Patient Services team, responsible for managing Patient Services for the GA brand.
This key role is responsible for ensuring the impact, quality, and performance of Patient Services by providing continuous support to the Field Reimbursement Managers and both external and internal stakeholders.
Your responsibilities will include, but are not limited to:
Key Responsibilities Include:
- Oversees the resolution process for field team escalations, collaborating with vendor partners to ensure timely and organized responses.
- Analyzes escalation trends to guide workflow enhancements and identify training requirements.
- Strengthens communication pathways between field teams and case management to improve visibility into access barriers and enhance response coordination.
- Collaborates with patient services vendor leadership to identify quality gaps and foster consistency among case management teams.
- Conducts field rides with the FRM team to better understand challenges and pain points.
- Identifies ongoing opportunities for process improvement throughout the patient access and reimbursement journey.
- Collaborates internally with cross-functional partners on program needs across the business.
Education, Registration & Certification:
- BA/BS required.
Experience
- Three - five years of experience in complex pharmaceutical operations roles.
- Two years of Patient Services experience.
- Manufacturer case manager experience preferred.
Skills, Knowledge & Abilities:
- Embodies Apellis values
- Knowledge of pharmacy data and patient support case management processes
- Has a results orientation with attention to detail and ability to meet deadlines
- Strong operational competencies
- Excellent written and verbal communication skills, able to communicate effectively with different levels of management as well as with peers
- Demonstrate initiative and proactivity with ambiguity
- Highly motivated with the ability to be flexible in a fast-paced environment
- Excellent attention to detail
Physical Demands and Work Environment:
This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Travel Requirements:
- Travel 5% inclusive of Company meetings and conferences.
Benefits and Perks:
Apellis offers a comprehensive benefits package, including a 401(k) plan with company match, inclusive family building benefits, flexible time off, summer and winter shutdowns, paid family leave, disability and life insurance, and more! Visit https://apellis.com/careers/ to learn more.
Company Background:
Apellis Pharmaceuticals, Inc. is a global biopharmaceutical company that combines courageous science and compassion to develop life-changing therapies for some of the most challenging diseases patients face. We ushered in the first new class of complement medicine in 15 years and now have two approved medicines targeting C3. These include the first and only therapy for geographic atrophy, a leading cause of blindness around the world. With nearly a dozen clinical and pre-clinical programs underway, we believe we have only begun to unlock the potential of targeting C3 across many serious diseases.
For more information, please visit http://apellis.com or follow us on Twitter and LinkedIn
EEO Statement:
Apellis is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Apellis strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, marital status, AIDS/HIV status, smoker/nonsmoker, and occupational pneumoconiosis or any other characteristic protected under applicable federal, state or local law.
For San Francisco postings: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
