Specialist, Client Service

Duties/Responsibilities

• Review marketing materials against an established set of guidelines and brand standards, enter results into the database, and communicate results of the review to advertisers.
• Work with many clients and customers (primarily via phone, chat, and email) to understand their marketing needs.    
• Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided.  
• Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation 
• Master complex guidelines and apply them to a variety of scenarios. 
• Participate in team collaboration through idea-sharing and brainstorming sessions.  
• Comprehensive knowledge of single/multiple programs & products.
• Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers 
• Perform website functionality checks
• Perform quality control checks to ensure accuracy and compliance with program guidelines.
• Route/escalate insights & risks to appropriate resources/supervisor

Required Skills/Abilities

• Strong attention to detail and excellent time management.
• Ability to organize work, multitask, and meet deadlines.
• Exceptional ability to work within a team environment.
• Proven technical competence including experience with Microsoft Word, Excel, and Outlook.
• Ability to function well in a high-paced and at times stressful environment.
• Solid verbal and written communication skills 
• Exceptional client and customer service skills 

Education and Experience

• Bachelor's degree in business, communication, journalism, marketing or related field
• Less than 1 year marketing or advertising experience (entry-level) 
• Some remote-work experience preferred and demonstrated ability to work independently