Client Care Representative

Position Summary:

The greatest technology in the world will never replace a human connection. Amplifon Canada, a world leader in hearing care, is looking for a Client Care Representative who knows how to deliver a personalized, best-in-class customer experience to people who need hearing care. We are looking for an individual who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do.

In the Client Care Representative role, you will be responsible for outbound calls with current and potential clients that generate clinic appointments and drive our marketing campaigns.

What we Offer:

Flexibility: Our call center team works remotely, and operates Monday – Friday, 6am – 5pm PST. Flexibility will be required from employee to operate during these hours. Our call center is not open on weekends or overnight.

Competitive Compensation: We offer competitive wages and quarterly incentive bonus opportunities.

Robust Benefits: We offer full comprehensive health, prescription, vision & dental (working 20+ hours per week), a company RRSP match, and ample paid time off.

Growth: As our team continues to grow, we want you to grow with us, so we offer professional development and growth opportunities to ensure our employees are engaged, challenged, and satisfied.

Impact: We help our clients rediscover all the emotions of sound, and we have fun doing it!

Responsibilities:

Reporting to Amplifon’s Call Center Supervisor, you will be responsible for delivering a high standard of client care, as demonstrated by executing the following responsibilities:

• Conduct outbound calls with existing and prospective clients to schedule an appointment with our Hearing Care Professionals

• Drive marketing campaigns by being the first point of contact for clients engaged through multiple marketing channels (ex. Inbound/outbound calls, email, website inquiries, mail campaigns, etc.) and capturing client data

• Educate clients on Amplifon programs, products, and services and resolve client inquiries

• Maintain accurate client records and update as necessary

• Develop client rapport by providing best-in-class client experience for diverse client base

Qualifications:

• High school diploma required. Associate or bachelor's degree preferred

• 1+ years of experience in high-volume sales or call center environment

• Written and verbal fluency in English, French is a plus

• Excellent verbal and telephone communication skills

• Experienced with Microsoft Office. Experience using database applications such as Five9, InContact, etc.

• Strong interpersonal skills that allow effective working relationships with a range of clients, colleagues, and vendors.

• Strong problem solving and organizational skills

• Able to type while listening attentively while on the phone

• Hearing or healthcare industry experience is desirable

Physical/Mental Demands:

• Possess the mobile dexterity necessary to work on a computer equipment

• Able to move equipment up to 20 pounds.

• Frequently sitting, standing, walking, lifting and reaching

• Able to work the environment described above to perform the essential functions of this job

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Amplifon is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve. We do not discriminate on the basis of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email their request to [email protected] or call our Call Center at 1-855-892-4285 and our Call Center Representative will direct your call to the appropriate HR teammate.