Responsibilities
- Product & Requirements Management
- Lead discussions with clients, stakeholders, and internal teams to gather, refine, and document business requirements for new implementations and enhancements.
- Translate requirements into Epics, User Stories, acceptance criteria, and process workflows.
- Maintain and organize product documentation, including requirements, user journeys, and feature definitions.
- Support creation and maintenance of PRDs, roadmaps, and traceability documentation as needed.
- Plan, schedule, and track project deliverables, sprints, and milestones.
- Manage resource allocations and overall project financial forecasting
- Own and maintain JIRA boards, including backlog grooming, prioritization, sprint setup, and work tracking.
- Facilitate Agile ceremonies such as daily standups, sprint planning, sprint reviews, and retrospectives.
- Monitor timelines, dependencies, and risks, escalating blockers when needed.
- Document meetings, decisions, and follow-up actions to ensure alignment across teams.
- Prepare updates, release notes, sprint summaries, and client communications.
- Support demos, walkthroughs, and stakeholder presentations.
- Respond to inquiries, document requests, and ensure clear routing to the appropriate technical or business team.
- Collaborate with developers, QA, and DevOps to ensure requirements are fully understood and implemented correctly.
- Participate in testing and validation activities to confirm acceptance criteria are met.
- Assist in UAT coordination, release readiness checks, and post-launch activities.
- Help triage issues, validate reported problems, and support Help Desk processes when relevant.
- Prepare project status reports, milestone summaries, and performance metrics.
- Maintain accurate documentation of requirements, deliverables, sprint outcomes, and project history.
- Support cross-team reporting on progress, resource use, and upcoming priorities.
Project Coordination & Agile Delivery
Client and Stakeholder Support
Technical and Operational Support
Reporting and Documentation
Qualifications
- Bachelor's degree in information technology, Business Administration, Computer Science, Public Health, or related field (or equivalent experience).
- Three to five years of experience in technical project management, product coordination, business analysis, or related hybrid roles.
- Strong understanding of Agile delivery, backlog management, and software development workflows.
- Ability to translate business needs into clear and actionable documentation (Epics, User Stories, acceptance criteria).
- Excellent written and verbal communication skills across technical and non-technical audiences.
- Proficiency with project management and documentation tools such as JIRA and Confluence.
- Highly organized, detail-oriented, and comfortable managing multiple concurrent workstreams.
- Experience working in environments using Drupal, Moodle, or other content/learning management systems.
- Familiarity with interoperability standards, EHR workflows, or public health systems.
- Exposure to Agile/Scrum methodologies or participation in Agile ceremonies.
- Understanding of software environments (Dev, QA, UAT, Prod) and release cycles.
- Ability to create process flows, wireframes, or technical documentation is a plus
Preferred Skills
Logistical Requirements
- At this time, we will only accept candidates who are presently eligible to work in the United States and will not require sponsorship.
- Our organization requires that all work, for the duration of your employment, must be completed in the continental U.S. unless required by contract.
- Must be able to work during eastern time unless approved by your manager.
- Employees working remotely must have a dedicated, ergonomically appropriate workspace free from distractions with a mobile device that allows for productive and efficient conduct of business.
