United States onlyPosition: Customer Service/Tech Support Agent
Location: Work From Home - Remote
Terms: Full-time, Seasonal Position
Pay: $18/hr
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As a Customer Service Tech Support Agent, you’ll provide basic support to administrators, teachers, students, and parents using educational products in the classroom and at home. Working for a global learning company specializing in cutting-edge education technology solutions, you’ll be making a difference every day for students and teachers. Most contacts will come from professionals such as teachers and IT administrators in school districts, and the support you provide will be a hybrid of technical support and customer service—so experience in both areas is important. You’ll use effective customer support skills and techniques to identify issues, troubleshoot technical problems, determine the correct steps for resolution, and document interactions to help reduce customer effort and provide valuable business insight. Some of our most successful candidates are not IT professionals but bring strong communication and problem-solving skills to the role.
