Responsible for designing effective Salesforce solutions that support business operations and platform growth across the division.
Requirements
- Collaborates with stakeholders to define and document business requirements for Salesforce projects.
- Translates business requirements into solution designs aligned with Salesforce capabilities, data models, and integration patterns.
- Develops comprehensive business requirements, user stories, acceptance criteria, and process maps to guide the development and implementation teams.
- Participates in design discussions and helps evaluate technical options for new features or enhancements.
- Supports and/or facilitates UAT for Salesforce feature releases to ensure solutions meet requirements.
- Partners with Salesforce administrators and developers to ensure configuration, customization, and integrations meet business needs, architectural standards and Salesforce best practices.
- Evaluates system impacts, dependencies, and data flows across Salesforce and connected systems.
- Documents system workflows, data mappings, and integration requirements to support development and long-term scalability.
- Supports Agile ceremonies, as needed, such as sprint planning, stand-ups, and retrospectives.
- Monitors and reports on key performance indicators (KPls) to measure the success and adoption of Salesforce initiatives.
- Stays up to date with the latest Salesforce features, updates, and industry trends to inform business recommendations.
- Evaluates business processes and recommends improvements through Salesforce configuration, automation, or integrations.
- Fosters a culture of continuous improvement and innovation within the organization.
- Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information)
Benefits
- Comprehensive, high quality employee programs
- Competitive financial package
