United States onlyThe Product Manager, CPro Innovation – Client Segment owns strategy, roadmap, and performance of the experiences in our future state platform (CPro) for client organizations that engage with our platform to reduce risk in their contracted workforce, demonstrate regulatory compliance, or obtain third-party credentials to improve business viability.
In our network business model, the Client mandate and utilization of our platform grows the value driver of contractor participation, thus increasing the pool of vetted and qualified contractors for client selection and contractor subscriptions. This role must balance innovation leading to the product north star, a multitude of risk categories impacting our clients’ operations dependent on industries, regions and market trends, and competitor evolution— with a long-term roadmap that introduces innovations, features and benefits aligned to client-led success. Regional adaptation, compliance sensitivity, and localized language and feature requirements remain essential to this role’s success.
What that means day-to-day:
Segment Strategy & Ownership
Own the product vision and roadmap for innovation for the Client segment, ensuring alignment to current GTM models
Balance short-term delivery to support Client-driven needs, competitor differentiators, and iteratively improving existing features
Build segment strategies tailored to regional market dynamics, including compliance culture, regulatory mandates, and platform maturity
Partner with the Product Manager – Integration on strategy and execution for the integration of other CM products
Roadmap Development & Execution
Drive a roadmap that reflects value-generating features to enhance client user experience and mandate of the program
Collaborate with regional GTM teams to prioritize deliverables to support sales goals and client retention through competitor differentiation
Translate the product north star strategy into execution
Collaborate cross-functionally leveraging shared UX, API, configuration, and QA capabilities
Ensure features meet varying international standards (e.g., compliance, language, audit trails) without compromising product cohesion
Customer & Market Insight
Represent the client perspective across buyer and administrative users, from onboarding through renewal
Gather insight through interviews, focus groups, surveys, and analytics across territories to identify opportunities for both compliance enablement and deeper value creation
Collaborate with Product Intelligence to track regional competitor offerings, market shifts, and user preferences
Identify and prioritize roadmap opportunities that deliver value to Clients, such as data visualizations, network visibility, forms, or marketplace
Cross-Functional & Commercial Partnership
Align closely with regional Sales, Marketing, and Customer Success teams to ensure roadmap investments support go-to-market success
Collaborate on regional pricing, packaging, and onboarding approaches to optimize conversion and long-term value
Enable GTM teams with region-specific messaging, demo flows, and product positioning
Performance Management & Reporting
Own product KPIs for the Client segment, including adoption, retention, revenue, and satisfaction, with the ability to segment performance by region
Use data and feedback to adjust prioritization and improve performance across GTM models
Monitor roadmap progress and communicate results to internal stakeholders and executive leadership
Support Board- and ELT-level reporting on product impact, including insights into market traction and growth levers
Key Outcomes (First 12–18 Months)
Deliver a regionally localized client innovation roadmap that drives value and supports GTM goals
Deliver multiple product enhancements that directly improve adoption and retention for US and UK enterprise buyers
Execute Operation Iron objectives for US customers
Partner with Product Manager, CPro Integration – Client to identify opportunities to create new value for UK clients independent of SC UK integration
Own the product vision and roadmap for innovation for the Client segment, ensuring alignment to current GTM models
Balance short-term delivery to support Client-driven needs, competitor differentiators, and iteratively improving existing features
Build segment strategies tailored to regional market dynamics, including compliance culture, regulatory mandates, and platform maturity
Partner with the Product Manager – Integration on strategy and execution for the integration of other CM products
Roadmap Development & Execution
Drive a roadmap that reflects value-generating features to enhance client user experience and mandate of the program
Collaborate with regional GTM teams to prioritize deliverables to support sales goals and client retention through competitor differentiation
Translate the product north star strategy into execution
Collaborate cross-functionally leveraging shared UX, API, configuration, and QA capabilities
Ensure features meet varying international standards (e.g., compliance, language, audit trails) without compromising product cohesion
Customer & Market Insight
Represent the client perspective across buyer and administrative users, from onboarding through renewal
Gather insight through interviews, focus groups, surveys, and analytics across territories to identify opportunities for both compliance enablement and deeper value creation
Collaborate with Product Intelligence to track regional competitor offerings, market shifts, and user preferences
Identify and prioritize roadmap opportunities that deliver value to Clients, such as data visualizations, network visibility, forms, or marketplace
Cross-Functional & Commercial Partnership
Align closely with regional Sales, Marketing, and Customer Success teams to ensure roadmap investments support go-to-market success
Collaborate on regional pricing, packaging, and onboarding approaches to optimize conversion and long-term value
Enable GTM teams with region-specific messaging, demo flows, and product positioning
Performance Management & Reporting
Own product KPIs for the Client segment, including adoption, retention, revenue, and satisfaction, with the ability to segment performance by region
Use data and feedback to adjust prioritization and improve performance across GTM models
Monitor roadmap progress and communicate results to internal stakeholders and executive leadership
Support Board- and ELT-level reporting on product impact, including insights into market traction and growth levers
Key Outcomes (First 12–18 Months)
Deliver a regionally localized client innovation roadmap that drives value and supports GTM goals
Deliver multiple product enhancements that directly improve adoption and retention for US and UK enterprise buyers
Execute Operation Iron objectives for US customers
Partner with Product Manager, CPro Integration – Client to identify opportunities to create new value for UK clients independent of SC UK integration
What you’ll need to be successful:
- 5+ years in product management, ideally with experience in compliance-driven SaaS, networked platforms, or buyer/user hybrid ecosystems
- Proven success in balancing short-term GTM execution with long-term product vision and adoption strategies
- Familiarity with regulated markets and region-specific product delivery models (especially in the UK and North America)
- Strong understanding of user value frameworks
- Experience supporting field enablement and GTM alignment across diverse customer types and territories
- Executive presence and collaboration skills for influence across Product, Engineering, Marketing, and Sales
- Experience in PE-backed, multi-product SaaS environments preferred
What you’ll get in return:
We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!
Personal Health & Wellbeing
>🧠 Integrated mental health & wellbeing support
>🌴 Vacation – starting at 3 weeks
>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
>🩺 Comprehensive medical and dental coverage
>🩺 Comprehensive medical and dental coverage
> 😴 End of the year, company-wide shut down for you to relax and recharge
Future Planning
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Veriforce-Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
United Kingdom
Canada only
