Senior Program Manager - Customer Education

Join Airtable as a Senior Program Manager, Customer Education, and play a pivotal role in shaping how our customers learn, adopt, and succeed with AI-powered solutions. You’ll design and deliver innovative educational content and programs that empower users to unlock the full potential of Airtable AI. This is a unique opportunity to lead the development of workshop and bootcamp-style programs, build a best-in-class AI learning and certification hub, and drive measurable business impact through education at scale.

What you'll do

• Design and develop engaging educational content on AI, including both tool-agnostic and Airtable-specific topics, for a variety of learning formats (self-paced courses, live trainings, workshops, and more)
• Lead the end-to-end management and continuous improvement of our cohort-style bootcamp programs, iterating on curriculum and delivery to drive successful AI app deployment
• Build and maintain a comprehensive catalog of self-paced, on-demand courses and certifications, supporting distinct learning journeys for different user personas
• Standardize and automate operational workflows for scalable program delivery, including cross-functional collaboration and cohort management
• Analyze program performance using leading and lagging indicators, and use data-driven insights to optimize educational impact
• Collaborate closely with subject matter experts, product, and marketing teams to ensure content accuracy and alignment with business goals
• Experiment with new instructional methods and technologies to create innovative, engaging learning experiences

Who you are

• 5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry (SaaS and AI experience strongly preferred)
• Proven expertise in developing both instructor-led and on-demand e-learning content, with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software
• Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and engage diverse audiences
• Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts, and to present to executive stakeholders
• Highly adaptable, able to thrive in a fast-paced environment and manage multiple projects simultaneously with a bias for action
• Strong analytical skills, with experience using data to measure and improve program effectiveness and tie outcomes to business impact
• Creative thinker and innovator, passionate about experimenting with new instructional approaches and technologies to enhance learning experiences

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.