AirtableAI

Manager, Base Optimization

Airtable's mission is to democratize software creation.

Airtable

Employee count: 201-500

Salary: 147k-231k USD

CA and US only

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

We’re looking for a Manager, Base Optimization to lead a growing team of Base Optimization Specialists within our Premium Support organization. This team delivers our high-touch, high-impact “Ask an Expert” service—personalized 1:1 live sessions that blend strategic consulting and deep product guidance, helping enterprise customers unlock greater value from Airtable.

As Manager, you’ll be responsible for the performance, development, and impact of this frontline team. You’ll oversee day-to-day operations, drive quality and customer satisfaction, and collaborate cross-functionally to evolve Ask an Expert into a strategic lever for product adoption, retention, and expansion.

You’ll work closely with partners in Support, CS, Sales, and Product to ensure this program scales with customer demand while continuing to deliver an exceptional builder experience. You should be fluent in how Airtable works, how customers use it, and what great builder guidance looks like—so you can support, enable, and advocate for a team of experts doing this work every day.

What you'll do

  • Lead, coach, and develop a team of Base Optimization Specialists focused on delivering expert 1:1 sessions that drive builder maturity and product adoption.
  • Manage team operations including scheduling, quality review, and performance tracking against core targets such as volume, CSAT, and delivery quality.
  • Continuously uplevel team delivery through onboarding, enablement, documentation, and frameworks that drive consistent, scalable service.
  • Partner with leaders in CS, Support, and Sales to evolve Ask an Expert as a program—ensuring sessions align with key customer moments and strategic account goals.
  • Identify product gaps, service pain points, and enablement needs based on session trends. Synthesize insights and share with cross-functional stakeholders.
  • Represent the voice of the builder in cross-functional planning. Advocate for customer-centric improvements that increase Airtable's value and usability at scale.
  • Foster a team culture rooted in excellence, empathy, continuous learning, and operational discipline.

Who you are

  • You have 2+ years of people management experience in a customer-facing, technical, or enablement-focused team.
  • You’ve previously worked in a high-growth SaaS company, and know how to lead teams through change and ambiguity.
  • You are a strong Airtable (or similar no-code) builder with a systems-thinking mindset. You can design smart solutions and coach others to do the same.
  • You care deeply about developing people and have a track record of growing team members’ skills and impact.
  • You’re passionate about helping customers succeed—especially through education, enablement, and scalable solutions.
  • You bring strong operational rigor to your team. You know how to track quality, define success metrics, and optimize workflows.
  • You’re a skilled communicator who collaborates well across Product, Engineering, CS, and Sales to drive customer and business outcomes.
  • Bonus Points
    • Experience scaling a consultative service or enablement program.
    • Familiarity with support-related platforms and tools (e.g. ServiceCloud, Gong, Zoom).
    • Background in technical consulting, solution architecture, or product education.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.


Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.To learn more about our comprehensive benefit offerings, please check outLife at Airtable.

For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:
$163,000$231,000 USD
For all other work locations (including remote), the base salary range for this role is:
$147,000$209,000 USD

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here.

About the job

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Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 147k-231k USD

Location requirements

Hiring timezones

Canada +/- 0 hours, and 1 other timezone

About Airtable

Learn more about Airtable and their company culture.

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Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.

Headquartered in San Francisco, Airtable has raised $170M in venture funding to date, most recently a $100M Series C from Benchmark, Thrive, and Coatue.

Why we’re here

Airtable was founded in 2012 on the belief that people can solve their unique problems by creating their own unique software.

At Airtable, we firmly believe that the person who knows how to best do your work is you! This is true whether you’re orchestrating the editorial calendar at a major media corporation or running a one-person cricket farm—and it’s why we think that you’re the best person to create the software that you need to do your work.

The ability to make software opens up tremendous creative possibilities, and we want to empower people to bring these possibilities to life—no matter how ambitious. The good news is that creating software doesn’t have to mean writing code.

With Airtable, you can create your own software using familiar, approachable building blocks—spreadsheet-like grids, calendars, kanban boards, charts, and more—and combine them in ways that make sense for you and your team.

People from all walks of life and every corner of the globe use Airtable to get their work done. Over 90,000 organizations run on Airtable—from massive Fortune 500 companies to small nonprofits. They’ve created their own custom software for everything from managing viral video production, to planning UX research projects, to handling lost and found items at music festivals, to saving endangered languages. What will you create?

Employee benefits

Learn about the employee benefits and perks provided at Airtable.

View benefits

Volunteer opportunities

Paid Volunteer Days

Wellness benefits

Generous monthly wellness stipend

Life insurance

Life insurance for eligible employees

Fertility benefits

Family Planning, adoption, and infertility support

View Airtable's employee benefits
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