Portugal onlyAircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace.
Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service.
We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets.
At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real.
How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in
Your mission
- This is a hybrid role and would require 2 days per week in our offices in either Madrid or Paris
- Enhance the customer’s experience by implementing new features and improve the existing ones
- Work closely with other teams including other engineering teams, product, design and QA to deliver a high-quality product
- Write clean scalable code and test and deploy actions and systems.
- Participate in code reviews and provide feedback
- Troubleshoot issues with code and provide solutions
- Build tooling for a more robust and faster development process
- Develop and maintain unit tests to ensure the quality of the application
- Be proactive and involved in decisions about our technical stack, process but also product and UX
- Write technical documentation and participate in knowledge sharing activities
- Keep up-to-date with the latest development development trends and suggest improvements to the team
- Typescript
- Node.js
- React
- AWS (Lambda, Appsync, DynamoDB, Aurora, etc)
- Experience with any of Twilio/Bandwidth/Legos/Ruby
- API development using any of Rest/GraphQL
- Slack, JIRA, Confluence, Gitlab
You should have experience of using:
It would be great if you also have:
We also use:
About You:
- Minimum 4 years experience in backend development
- Proficiency in Typescript and experience with Node.js and React
- You have extensive experience with observability using tools like Datadog/Cloudwatch/Prometheus/New relic etc
- You have experience with OLTP databases like Postgres/Mysql etc
- Security and quality is at the forefront of your mind in everything that you do
- Good knowledge about architecture patterns
- Shipping and maintaining code in production
- Familiar with CI/CD process and tools
- Able to communicate in English
- Good communication, problem-solving and collaboration skills
- Give/receive feedback and be able to bounce back
- Curious, optimistic and open-minded
- Be comfortable with a remote organisation and happy to gather from time to time
- ⬛️⬛️⬛️⬛️⬛️ Messaging Engineering Team
- ⬛️⬛️⬛️🔲🔲 Other Engineering Teams
- ⬛️⬛️🔲🔲🔲 Product/Design
- ⬛️⬛️🔲🔲🔲 QA
- ⬛️🔲🔲🔲🔲 Management
Who you'll work with
Why join us?
🚀 Key moment to join Aircall in term of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits (health coverage, lunch, commute, sports)
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
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