AIUtility Technology Specialist
AiDash 
United States only
United States onlyAiDash is making critical infrastructure industries climate-resilient and sustainable withsatellites and AI. Using our full-stack SaaS solutions, customers in electric, gas, and waterutilities, transportation, and construction are transforming asset inspection andmaintenance - and complying with biodiversity net gain mandates and carbon capturegoals. Our customers deliver ROI in their first year of deployment with reduced costs,improved reliability, and achieved sustainability goals. Learn more at www.aidash.com.
Role Overview:
As a part of the Customer Success & Transformation Team, the Utility TechnologySpecialist enables our utility customers to achieve transformative results using AiDashsoftware technology. In this role, you will bring your expertise in utility field operations(vegetation management, asset inspection, climate response, and grid hardening) tobear when helping our customers get started on their transformation journey, apply ourtech to their business needs, and eventually enable their field workforces to achieveresults with our tech. You will help utility crews change the way they work throughcoaching and training on our innovative technology.
Key Responsibilities:
•Bring deep utility industry field operations expertise to support our CustomerSuccess & Transformation Managers in understanding customer environmentsand operational challenges.•Assist in fieldwork activities to validate the functionality and effectiveness of oursoftware solutions in real-world utility settings (e.g., helping plan, inspect, andexecute work along Distribution and Transmission lines).•Facilitate change management efforts by using insights into the utility industryand understanding the user base's needs and concerns (e.g., through discoveryinterviews and process mapping).•Take a proactive approach to training and supporting customers, particularlyfrontline workers, in adopting and using our software effectively.•Embrace the role of representing cutting-edge technologies such as satellites,remote sensing, and AI in SaaS deployments within the utility industry.•Demonstrate a high level of flexibility and willingness to travel up to 50%,including international travel, to engage with customers and support projectactivities.
Qualifications:
•Previous experience in operations and maintenance environments within theutility industry is highly preferred (3-6 years), with a strong understanding offrontline workers' roles and challenges, and the ability to have credible andconfidence-building interactions with our utility customers. Specific knowledgepreferred in as many of these topics as possible: vegetation management, assetinspection, emergency response, and grid hardening.•Enthusiasm and ability to be a champion for SaaS, AI, satellites, and emergingtechnologies, with a desire to drive change and innovation in the utility sector,and humility to learn new technical content in a quickly changing techenvironment.•Comfort with operating in ambiguity and with less structure, as is needed for astartup solving problems in innovative ways.•Strong interpersonal skills and cultural sensitivity, with the ability to workeffectively with diverse AiDash teams and customers from various backgroundsand regions of the world.•Independently represent the organization in front of customers, showing highownership and a passion for delivering exceptional customer experiences.
While this role is fully remote, we are ideally targeting candidates that are located within the Central or Mountain time zones with easy access to an airport due to the travel required.
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About the job
Apply before
Jun 03, 2024
Posted on
Apr 04, 2024
Job type
Full Time
Experience level
Senior
Location requirements
Hiring timezones
United States +/- 0 hoursAbout AiDash
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