Job Description
To support our customers’ success with Agilent’s Atomic Spectroscopy portfolio, we are looking for an enthusiastic person to join our Professional Services consulting team. You will join a professional team of Field Application Engineers who support customers in the United States and Canada. You will be responsible for educating customers on the entire Agilent portfolio of Atomic Spectroscopy hardware and software and help them develop solutions to their specific application and analytical needs.
Your Role:
Your role is to provide our customers with post sales technical and application support on Agilent Atomic Spectroscopy (ICP-OES, ICP-MS and AAS) software and hardware products.
- Delivery of customized consulting and application support both remotely and at customer sites. Overnight travel is required 75% of the time.
- Interfacing with customers to answer questions and provide training using Agilent atomic spectroscopy products.
- Contributing to the effective and expedient resolution of customer problems
- Providing information to our Customer Service Organization that facilitates the transfer of knowledge and broadens organizational insight and awareness.
- Leading the design/ delivery of integrated multiple technologies solutions; is the key contributor of technical expertise and business/ industry knowledge
- Mentoring peers, colleagues and partners to drive workflow and application expertise.
- Solving complex, high impact system/application engineering services problems
Qualifications
- Master's or PhD in Chemistry/Biochemistry or another life-science discipline
- At least 4 years of work experience with Agilent’s ICP-OES, ICP-MS and AAS solutions with a deep understanding of workflow and applications
- Expertise in atomic spectroscopy techniques, workflows and solutions
- In-depth knowledge and experience in application implementation and troubleshooting
- Ability to work independently
- Excellent verbal, written, and presentation communications skills
- Drive, energy, and self-motivation
- Confidence to work independently and as part of a team
- Ability to learn new technologies on your own
- Proficiency in the use of Microsoft Office Suite
- Available for flexible work schedule and (minimum) 75% business travel
- Located within one hour drive of a major metropolitan airport.
