United States onlyJob Description
To support our customers’ success with Agilent’s Atomic Spectroscopy portfolio, we are looking for an enthusiastic person to join our Professional Services consulting team. You will join a professional team of Field Application Engineers who support customers in the United States and Canada. You will be responsible for educating customers on the entire Agilent portfolio of Atomic Spectroscopy hardware and software and help them develop solutions to their specific application and analytical needs.
Your Role:
Your role is to provide our customers with post sales technical and application support on Agilent Atomic Spectroscopy (ICP-OES, ICP-MS and AAS) software and hardware products.
Delivery of customized consulting and application support both remotely and at customer sites. Overnight travel is required 75% of the time.
Interfacing with customers to answer questions and provide training using Agilent atomic spectroscopy products.
Contributing to the effective and expedient resolution of customer problems
Providing information to our Customer Service Organization that facilitates the transfer of knowledge and broadens organizational insight and awareness.
Leading the design/ delivery of integrated multiple technologies solutions; is the key contributor of technical expertise and business/ industry knowledge
Mentoring peers, colleagues and partners to drive workflow and application expertise.
Understanding the needs of customers working in regulated environments
Solving complex, high impact system/application engineering services problems
Geographic Location
This role is open to candidates anywhere in the US who live within one hour drive of a major metropolitan airport. Must be willing to overnight travel by plane to anywhere in the US and Canada (minimum 75% of the time).
Qualifications
Master's or PhD in Chemistry/Biochemistry or another life-science discipline
At least 4 years of work experience with Agilent’s ICP-OES, ICP-MS and AAS solutions with a deep understanding of workflow and applications
Expertise in atomic spectroscopy techniques, workflows and solutions
In-depth knowledge and experience in application implementation and troubleshooting
Ability to work independently
Excellent verbal, written, and presentation communications skills
Drive, energy, and self-motivation
Confidence to work independently and as part of a team
Ability to learn new technologies on your own
Proficiency in the use of Microsoft Office Suite
Available for flexible work schedule and (minimum) 75% business travel
Located within one hour drive of a major metropolitan airport.
Germany only
Brazil only
India only
