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AetherCoreAE

Support representative - German

Cross Border Talents is a global remote recruitment consultancy specializing in connecting talent with opportunities in the Engineering, ICT, and Multilingual sectors.

AetherCore

Employee count: 201-500

Bulgaria only

Role Overview

Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people.

Key Responsibilities:

  • Respond to customer inquiries via phone and email in a professional and timely manner
  • Provide support on account management, billing issues, and service information
  • Identify and recommend suitable products or service upgrades
  • Accurately document all customer interactions in the system
  • Meet performance and quality targets
  • Maintain a high level of customer satisfaction

Requirements

Proficiency in German (B2 – C1 level)

Prior experience in customer service or sales is a plus

Strong verbal and written communication skills

Ability to multitask and manage time effectively

Comfortable working with computers and customer management systems

Sales-oriented mindset and proactive attitude

Ability to work flexible shifts, including weekends

Benefits

Competitive Salary

Performance Bonus

Sales Bonus

Additional Benefits:

  • Food vouchers
  • Multisport card
  • Additional health insurance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Bulgaria +/- 0 hours

About AetherCore

Learn more about AetherCore and their company culture.

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We are Cross Border Talents, a global recruitment agency with a clear mission: to connect exceptional people with meaningful work opportunities, no matter where they are in the world. Since our journey began in 2013, we have been dedicated to bridging skill gaps by delivering specialized, tailored recruitment solutions on a global scale. Our expertise is the cornerstone of our success, allowing us to provide innovative and high-quality solutions that meet the dynamic needs of the international market. We operate in over 100 countries, building human-centered and purpose-driven partnerships founded on trust, empathy, and tangible results. We are proud to be the only recruitment agency awarded three Seals of Excellence by the European Commission, a testament to our commitment and quality.

Our team is our greatest asset. With over 300 recruiters spread across more than 50 countries, we are a truly multicultural and diverse organization. Being a fully remote company from the outset has empowered us to multiply this diversity, grow sustainably, and foster a human-centered community of professionals. We specialize in sourcing and placing top-tier talent in high-impact roles within the engineering, ICT, AI, and multilingual sectors. Every quarter, we connect over 3,000 candidates with our clients across all continents, always ensuring our solutions are perfectly aligned with their specific needs. We don't just fill positions; we build careers and help companies thrive by providing them with the skilled professionals they need to succeed in an increasingly complex global landscape. We are passionate about creating life-changing opportunities and advancing diversity and inclusion in the global workforce.

Employee benefits

Learn about the employee benefits and perks provided at AetherCore.

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Learning and Development

The company offers paid training and development opportunities to its employees.

Performance Bonuses

The company offers performance-based bonuses in addition to a competitive salary.

Relocation Assistance

For certain roles, the company offers relocation support which can include flights and accommodation.

Fully Remote

CROSS BORDER TALENTS offers its team members the possibility of working from anywhere in the world in the comfort of their homes.

View AetherCore's employee benefits
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AetherCore

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AetherCore hiring Support representative - German • Remote (Work from Home) | Himalayas