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ADTAD

Remote Customer Technical Support

ADT Inc. is a leading provider of security and automation solutions for homes and businesses.

ADT

Employee count: 5000+

Salary: 34k-40k USD

United States only

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We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support.

Requirements

  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Able to multitask across multiple systems and applications
  • Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
  • Troubleshoot the customer’s technical issues by using our guided workflows
  • Regular, consistent and punctual attendance

Benefits

  • Great, highly competitive pay
  • Paid time off
  • Pet insurance
  • 401k + matching
  • Comprehensive medical benefits
  • Tuition reimbursement for academic pursuits
  • Adoption assistance
  • Volunteer opportunities
  • Childcare and eldercare resources

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 34k-40k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About ADT

Learn more about ADT and their company culture.

View company profile

ADT Inc. is a leading provider of security and automation solutions for homes and businesses. The company has built a reputation for delivering reliable and innovative security solutions that help protect persons and property. ADT offers a variety of services including home security systems, smart home automation, business security solutions, and 24/7 monitoring services. With a longstanding presence in the security industry, ADT is committed to providing peace of mind to its customers through advanced technology and professional monitoring.

Customers can choose from a range of products tailored to their specific needs, whether they are looking for do-it-yourself solutions or prefer professional installation. ADT's offerings include security cameras, smart home automation systems, health and senior safety solutions, and mobile apps that enhance the user experience. ADT not only focuses on security technology but also emphasizes customer service, ensuring prompt assistance and support. The company believes in making security accessible, providing easy shopping options for various customer preferences. Moreover, ADT’s mission centers on helping build safer homes and businesses, making it a key player in the security market.

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ADT

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