We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support.
Requirements
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Able to multitask across multiple systems and applications
- Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
- Troubleshoot the customer’s technical issues by using our guided workflows
- Regular, consistent and punctual attendance
Benefits
- Great, highly competitive pay
- Paid time off
- Pet insurance
- 401k + matching
- Comprehensive medical benefits
- Tuition reimbursement for academic pursuits
- Adoption assistance
- Volunteer opportunities
- Childcare and eldercare resources
