United States onlyThe Retention and Customer Service Representative role is a full-time position that requires handling a high volume of incoming calls from customers requesting to cancel ADT services. The successful candidate will be an expert problem solver, providing award-winning customer experience and increasing brand loyalty. The role is fully remote, with potential to report to an office as needed.
Requirements
- 2+ years of sales experience, with a focus on retaining customers and selling value
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and multitask
- High school diploma or equivalent
- Sales experience in a company tied to performance
- Call Center Customer Service / Sales Experience
Benefits
- Paid training
- Full benefits after 31 days of employment
- Medical, Dental, Vision, 401(k) with employer matching
- Paid vacation time
- Tuition reimbursement
- Employee referral bonuses
- Culture of coaching, development, and career growth opportunities
PR and US only
