AbbottAB

Field Service Engineer Automation (Lakeland, FL)

Abbott is a global healthcare company dedicated to helping people live their healthiest lives through comprehensive health solutions across medical devices, diagnostics, nutrition, and branded pharmaceuticals.

Abbott

Employee count: 1001-5000

Salary: 63k-126k USD

United States only
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

  • This position is a remote position.
  • Qualified candidates must currently live in the Tampa, FL Metro, preferably in the Lakeland, FL area.
  • The territory covers the Tampa, FL area
  • Travel up to 20 %
  • Valid Driver’s License.

The Field Service Engineer Automation is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.

What You’ll Work On

  • Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
  • Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
  • Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need.
  • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
  • Plan and prioritize customer visits and activities to do in each account.
  • Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
  • Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
  • Responsible for Service Contract Sales at assigned accounts.
  • Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
  • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.

Required Qualifications

  • Associates Degree or equivalent experience.
  • 2 years of relevant experience with instrumentation utilized in a laboratory environment.
  • 2 years of experience interfacing with customers.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

$31.60 – $63.20/hour

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRLB Core Lab

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 20 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 63k-126k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Abbott

Learn more about Abbott and their company culture.

View company profile

Abbott is in the business of life, creating life-changing technology that enhances the lives of individuals and communities. For over 130 years, we have put science and innovation to work to help people live their healthiest lives. Our commitment is reflected in our broad portfolio of life-saving medical devices, nutrition, diagnostics, and branded generics that serve over 160 countries worldwide. We are a global leader in diagnostics, enabling rapid and accurate testing to ensure timely healthcare delivery.

Our mission is to help you live your best life, both now and in the future. From devices that improve health outcomes in diabetes management to advanced medical solutions for heart health, Abbott is dedicated to improving health globally. We operate on principles of balance, diversity, and patient-centric solutions, making significant investments in research and development to continually innovate in a rapidly changing healthcare landscape. With approximately 114,000 employees committed to our vision, we are shaping the future of health with a focus on sustainability and social responsibility.

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