United States onlyJob Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude are essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Train other field engineers and customers in the solutions
Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.
Qualifications
Bachelor's, Master's of other university degree ideally within the science field -- e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar; may consider applicants with an equivalent combination of training, education and direct experience
4+ years of experience in a similar position and/or experience as an end-user of analytical equipment
Experience or expertise with Chromatography (LC, GC, and MS)
Agilent HW and SW experience is a plus
Experience with troubleshooting and problem-solving in a complex customer-facing capacity
Experience with the Agilent solutions is desired but not essential
Clear written and verbal communication skills
Ability to travel to various locations on a daily basis and interact with a broad range of clientele
Valid driver's license is required
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