United States onlyJob Description
Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com.
As a Field Service Engineer, you will be a key technical resource supporting Agilent’s Molecular Diagnostic and Automation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction.
The position responsibilities will include:
- Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
- Optimize system configurations and troubleshoot performance issues
- Deliver preventive maintenance, upgrades, and emergency repairs
- Respond promptly to service requests and proactively communicate with customers throughout the service process
- Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
- Collaborate with managers and sales teams to align service delivery with customer expectations
- Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
- Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
- Document service activities, time, and expenses accurately in SAP and other systems
- Train customers and fellow engineers on equipment operation and maintenance
- Support complaint handling and quality systems as required
Territory Coverage:
- The ideal candidate should reside within approximately 50 miles of Northern New Jersey.
- This role covers a multistate territory, primarily serving the New York City Metro Area, Pennsylvania, and New Jersey.
- Ability to travel Monday through Friday across the U.S. is required.
- Candidates must be available for weekly overnight stays and occasional weekend travel, as needed by customers.
- Travel requirements may reach up to 50%.
Qualifications
- A bachelor’s degree in a science or engineering discipline—such as chemistry, analytical sciences, biomedical engineering—or equivalent education and experience.
- 1+ years of experience in a similar position or experience as an end-user
- Experience with troubleshooting and problem-solving
- Experience with Agilent solutions is desired but not essential
- Verbal and written communication is clear, respectful, and timely
- You have a valid driver's license
- Enjoy traveling and visiting customers, including some overnight travel as needed.
Canada only
Germany only
