Project Manager (Creative & Digital)

The JD TL;DR

At 321, our Project Management team strives to deliver exceptional work in the most efficient way possible. We are a team of problem-solvers, skilled communicators, and inspiring motivators who understand that successful execution is crucial to the success of any idea. Our approach balances the needs of our teams with the business requirements, and we get excited about transforming big ideas into results for our clients.

Project Managers at 321 are the ultimate agency organizers. As a Project Manager, you are responsible for the day-to-day management and smooth operation of various marketing and digital projects including being the point of contact for the internal and client teams.. A successful teammate in this position will have demonstrated abilities for managing projects for our clients, ensuring that deadlines are met, budgets are adhered to, deliverables are high quality, and communication with clients is clear and effective.

What You’ll Collab On

• Building trust with clients to deliver work on time and on budget
• Project briefs
• Project roadmaps - timelines and deadlines
• Quality assurance and brand/client goal adherence
• Setting timelines and scheduling resources
• Budget pacing and invoicing

Some More Specifics

• Lead client discussions on project plans and project execution to ensure client understands project flow and due dates needed in order to meet end goals.
• Clarifying strategic requirements, explaining complex ideas clearly, and managing expectations.
• Understand client requests and translate those requirements and/or solutions into the appropriate project management tools.
• Provide exceptional customer service and maintain positive relationships with clients.
• Monitor and report on project status, providing regular updates to clients and internal stakeholders.
• Ensure that projects are delivered on time, within budget, and to the highest level of quality.
• Develop and maintain project plans, including timelines, budgets, and resource allocation.
• Identify and manage risks and issues that may arise during the project lifecycle.
• Have clear understanding of approved budgets vs actual budgets in order to understand project/account profit margin.
• Lead and facilitate kickoff discussions in order to appropriately set and manage expectations, influence, coach and inspire the team throughout execution and delivery.
• Support the project team through the lifecycle of the project – discuss project approach, team concerns, the team wins and problem solve.
• Facilitate project meetings and manage project schedules.
• Collaborate with cross-functional teams to ensure all project deliverables are completed on time and within specifications.
• Collaborate with other Project Managers and various team members to manage the resourcing scheduled (also known as Workload).
• Maintain accurate project documentation and data in project management systems.

Tools We Use

• ClickUp
• Basecamp
• Google Suite - Drive, Sheets, Docs, Slides
• Slack
• Adobe Acrobat

A Bit About You

• You’ve worked at an agency and you liked that environment
• Proven experience (minimum 2 years) as a Project Manager, preferably in a client-facing capacity
• Sufficient professional experience managing successful client relationships
• Strong attention to detail and ability to manage multiple projects simultaneously
• Wicked strong organizational and communication skills
• Excellent communication and interpersonal skills with the ability to manage stakeholder relationships
• Flexibility and adaptability to work in a fast-paced environment with changing priorities
• Entrepreneurial, self-starter drive
• Ability to prioritize, multi-task, solve problems effectively
• Mac and Google Suite proficient
• You have a (borderline) unhealthy obsession with keeping things clean, clear, and organized

A Bit About Us

In one word: awesome. In more than one word: 321 is a full service marketing agency built on—and fueled by—the uniquely collective strength of our people. We know what it’s like to grind, to create, to dream—we’ve been there before. Our team is built by badass individuals who are all so much more than a job title; leaders who skipped the beaten path and carved their own way. Talent comes from all walks of life and inspiration isn’t born in uniformity.