Staff AI TechOps Lead

1Password is looking for a Staff AI TechOps Lead to join their CX TechOps team. The ideal candidate will have experience in CX Operations, support engineering, or automation development, with a strong grasp of post-sales and support workflows. They will design and implement AI-powered solutions across CX tools, gather requirements from CX Operations leaders and stakeholders, and ensure systems are scalable, reliable, and well-documented.

Requirements

• 3-5 years of experience in CX Operations, support engineering, or automation development, with direct exposure to post-sales workflows
• Hands-on experience with an enterprise integration/iPaaS platform to build and maintain cross-system automations
• Ability to gather and document business requirements, map workflows, and communicate process changes to non-technical stakeholders
• Strong communicator who can translate complex technical solutions for non-technical CX stakeholders
• Proficiency in Python and SQL for building automations, working with APIs, and integrating AI tools
• Experience using LLM APIs, cloud platforms, and version control tools to solve business problems
• Comfortable working with APIs and automating across SaaS tools like Zendesk, Salesforce, Gong, and Gainsight

Benefits

• Generous PTO policy
• Competitive health benefits
• Retirement matching program
• RSU program for most employees
• Free 1Password account
• Paid volunteer days
• Peer-to-peer recognition through Bonusly
• Remote-first work environment