1Password logo

Director, Digital Web Experience

1Password remembers your passwords for you — and helps you make them stronger.

Number of employees

51-200

Dollar sign

190k-190k USD

US flag CA flag US & CA
Over 100,000 businesses and millions of people use 1Password to protect their most important information, and we believe those people – and the companies they work for – shouldn’t have to choose between security and productivity. We see security as a human challenge, rather than a technological one. It’s hard work, but our mission has always been to ease the tension between security and convenience and help people navigate the digital world without fear or friction. Human-centric security is part of our DNA, but human-centricity is also the backbone of our culture. We encourage big ideas and new ways of working that help us to make the online world a safer place for everyone.
As the Director of Digital Experience for our 1Password web properties, you will ensure that our web sites are a high-value, productive corporate asset and sets 1Password apart in a highly competitive environment. You will operate at a senior level, directing all aspects of 1Password.com, including vision, strategies, customer journeys, and execution processes that align a high-performing branded web experience to company priorities and goals.

What you can expect:

  • Define the vision and lead the strategy for our 1Password web sites that serve as the external-facing engagement hub for our customer-facing marketing (B2B and B2C), employer brand, and company story
  • Create high-performing digital experiences grounded in customer, market, competitive and proprietary data and insights, and with best-in-class UX design
  • Own achievement of business-critical KPIs for the website (session to sign-up conversion rate, performance on key terms and words, etc.) and regularly report on performance towards goals, in close alignment with Brand and Integrated Marketing teams and other growth channels
  • Drive the creation and prioritization of the web roadmap to constantly improve the User Experience (UX) of the website, balance customer, business and technology needs, and ultimately drive maximum impact and improve the overall digital experience we provide
  • Establish an experimentation approach and a culture of measurement by constantly optimizing performance via A/B tests across landing pages and the entire customer journey
  • Apply learnings into the organization to guide accurate forecasting and forward-looking strategy and plans, while also improving existing systems, tools and processes
  • Collaborate with product, marketing, engineering, sales, finance, and other cross-functional teams to ensure that our website is delivering upon business needs
  • Be the thought leader for how to best leverage our web sites for key strategic marketing and business initiatives
  • Proactively manage compliance of the website with ADA, and all laws, regulations (e.g. GDPR) and our high standards around privacy and security

What we're looking for:

  • Minimum of 10+ years of professional experience managing cross-functional, customer-facing marketing website projects in a technology-related industry, ideally SaaS with B2C and B2B experience
  • Demonstrated ability to drive vision alignment, web strategy, technical, and execution requirements for a rapidly evolving business and supporting web and MarTech ecosystems
  • A solid technical background, allowing you to map UX requirements to website technology requirements and lead the implementation of full-stack solutions across all touch-points
  • Analytically driven to understand web performance and drive activities that deliver continuous growth, familiarity with feature flags and A/B testing
  • Understands marketing tech stack including CMS (e.g. Contentful), experimentation platform, feature flags, analytics platform, etc.
  • Own entire projects via the understanding of requirements, creation and management of timelines, organization of assets team members, and alignment via written and verbal communication
  • Experience working in companies with strict security/privacy standards and experience designing creative ways to deliver relevant and satisfying customer experiences without invasive tracking
  • Ability to create and maintain a positive, healthy team environment in which everyone is supported, encouraged, and meaningfully challenged to do great work
  • Strong business understanding and knowledge of the market, industry, and competitive trends
United States-based roles only: Minimum annual salary for this role is $190,000 USD, plus immediate participation in 1Password’s benefits program (health, dental, 401k and many others), utilization of our generous paid time off and, where applicable, participation in our incentive programs. All employees are owners of 1Password and receive an equity grant as part of their total package. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

👶 Maternity and parental leave top up programs
👟 Wellness spending account
🏝 Generous PTO policy
💖 Company-wide wellness days off scheduled throughout the year
🧠 Complimentary Headspace membership
🩺 Comprehensive health coverage

Growth and future

📈 Employee stock option program for all full time employees
💸 Retirement matching program
💡 Training budget, 1Password University access, and learning sessions
🔑 Free 1Password account (and friends and family discount!)

Flexibility and community

🤝 Paid volunteer days
🌎 Employee-led DEIB programs and ERGs
🏠 Fully remote environment
🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are being considered for a role at AgileBits, Inc. (dba 1Password, 1Password, we, us, or our), your information is stored in Lever, in accordance with Lever's Service Privacy Notice. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background.
Candidates may also optionally choose to self-identify their race/ethnicity, gender identity, sexual orientation, age, and disability. These answers will help us evaluate our diversity and belonging efforts. You do not have to answer these questions—your answers will not be linked to your name or job application, will not be visible to the hiring manager reviewing your application, and will in no way affect your job application. If you have any questions about the collection or use of this information, please contact [[email protected]].
When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how we use or process your information, or if you would like to ask to access, correct, or delete your information, please contact our privacy team at [[email protected]] or through 1Password Support.

About this role

January 23rd, 2023

November 24th, 2022

Full Time

Dollar sign

190k-190k USD

To apply, you must have a permit to work in this country.
1Password is hiring for this role in these timezones.
US flag All US timezones (+/- 0 hours)
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About 1Password

Learn about 1Password and their company culture.

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1Password remembers your passwords for you — and helps you make them stronger. All your secrets are secure and always available, safe behind the one password that only you know

Embrace the unconventional. We all work best in different ways. At 1Password, you can choose the location, environment, schedule, and approach that works best for you, and are encouraged to take time to recharge.

Hands on. Everybody at 1Password can talk to our customers and experience feedback first-hand. It helps us keep sight of what matters, and makes sure the things we create have purpose.

Support to succeed. We might not often be in the same room, but we still look after each other. Our workplace is one of challenge and support, where you're asked to solve ambitious problems, but never at a personal cost.

Tech stack

Learn about the technology and tools that 1Password uses.

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Benefits and perks

Learn about the benefits and perks that 1Password provides.

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Generous vacation

Generous vacation

Flexible vacation and time off including additional personal and sick days.

Employee assistance program (EAP)

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Learning and development budget

Learning and development budget

Professional development and peer recognition opportunities.

Retirement benefits

Retirement benefits

401(k) match program to help you invest in your future.

View all employee benefits
View all employee benefits

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