Customer Support & Operations Coordinator (SaaS)

Working hours: 8:00 a.m. to 12:00 p.m

Key Responsibilities:

• Customer & operational support (50%)
• Handle basic customer requests related to the use of the platform.
• Provide first-level functional support on the SaaS platform.
• Register incidents, questions and requests and follow up until resolution with the corresponding teams.
• Keep support tickets and internal records updated.
• Ensure customers receive the required information to use the platform correctly.
• Help identify recurring questions or basic operational issues.
• Operational & administrative coordination (30%)
• Keep client, project and account information up to date in the CRM and internal tools.
• Prepare simple operational tracking and control reports.
• Coordinate internal and external meetings and follow up on agreed actions.
• Provide billing and collections support, including invoice follow-up, payment status tracking and administrative record updates.
• Document relevant communications and activities.
• Support data quality and operational control.
• Basic commercial support (20%)
• Support the sales team with administrative tasks related to active opportunities.
• Prepare proposals and quotations using existing templates and instructions.
• Support the coordination of pre-sales meetings when needed.
• Route customer feedback or requests to the appropriate teams.

Requirements:

• 2 to 4 years of experience in customer support, administrative support, back-office or account administration roles within digital or SaaS environments.
• Experience with task follow-up, issue tracking, data updates and internal coordination.
• Experience using Holded for administrative operations, invoicing, payment follow-up and basic financial control.
• Previous experience in administrative and operational support functions (CRM, reporting, documentation and process coordination).
• B2B customer experience is a plus.
• Basic to intermediate English level (emails and simple communication).
• Strong attention to detail and accurate data handling.
• Organized, reliable and responsible profile.
• Curiosity to learn and improve daily work processes.

Key Skills:

• Organization and time management.
• Attention to detail.
• Ability to follow defined processes.
• Clear and professional communication.
• Ability to handle several simple tasks in parallel.
• Technical Skills
• Experience using CRM tools (HubSpot, Salesforce or similar).
• Daily use of collaboration tools (Google Workspace, Slack, Notion, etc.).
• Basic to intermediate Excel / Google Sheets skills.
• Experience with Holded (invoicing, customer records, collections and administrative reporting).
• Experience with digital platforms or SaaS tools is a plus.

What we offer:

• An operational support role within a growing SaaS company.
• Clearly defined tasks and processes.
• Part-time, fully remote work.
• Supportive and results-oriented team environment.

About 1840 & Company