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IT Operations Managers oversee the day-to-day operations of an organization's IT infrastructure, ensuring systems are running smoothly, securely, and efficiently. They manage teams, coordinate with other departments, and implement policies to maintain optimal IT performance. Junior roles focus on assisting with operational tasks, while senior roles involve strategic planning, team leadership, and aligning IT operations with business goals.
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$164,070 USD
(U.S. national median, BLS, May 2023)
Range: $110k - $200k+ USD
15%
much faster than average (BLS, 2022-2032)
≈33,200
openings annually (BLS)
An IT Operations Manager is a pivotal leader responsible for the seamless functioning and ongoing maintenance of an organization's entire IT infrastructure and services. This role ensures that all technological systems – from networks and servers to applications and user support – run efficiently, securely, and reliably. They are the guardians of uptime, performance, and the underlying technology that enables a business to operate without interruption.
Unlike a Project Manager who focuses on specific, time-bound IT initiatives, or a Help Desk Manager who primarily handles user support, an IT Operations Manager oversees the daily, continuous delivery of IT services. They balance strategic planning for infrastructure growth and resilience with tactical oversight of daily operational tasks, incident management, and team leadership. This position is critical for translating business needs into operational IT capabilities, ensuring technology consistently supports organizational goals.
The IT Operations Manager role demands a blend of technical expertise, leadership, and strategic thinking. Qualifications are highly structured, with a strong emphasis on practical experience alongside formal education. Requirements vary significantly based on company size, industry sector, and the complexity of the IT infrastructure managed.
Entry-level IT Operations Managers might oversee smaller teams or specific operational areas, often requiring 3-5 years of experience in IT support, network administration, or systems engineering. Senior roles, especially in large enterprises or highly regulated industries, demand 7-10+ years of progressive experience, including prior managerial responsibilities. These senior positions often prioritize strategic planning, vendor management, and disaster recovery expertise. Formal education, typically a Bachelor's degree, provides a foundational understanding, but certifications like ITIL or specialized cloud certifications often hold equal or greater weight as they validate practical, industry-specific knowledge. Bootcamps can offer accelerated entry into technical roles that lead to operations management, though they usually require supplementary on-the-job experience to bridge the gap to a management position.
The skill landscape for IT Operations Managers is continuously evolving. Cloud computing, automation, and cybersecurity are no longer niche areas but core competencies. Organizations increasingly seek managers who can lead digital transformation initiatives and implement DevOps principles within traditional IT operations. Geographical variations exist; for instance, roles in major tech hubs might emphasize cloud-native environments and agile methodologies more heavily, while those in manufacturing or finance might prioritize robust legacy system management and compliance. Balancing a broad understanding of IT infrastructure with deep knowledge in critical areas like network security or data center operations is crucial for career progression.
Becoming an IT Operations Manager involves navigating various pathways, from traditional degree routes to practical experience and certifications. While a computer science or information technology degree provides a strong theoretical foundation, many successful managers transition from hands-on IT roles like system administration, network engineering, or help desk management. This career often suits individuals with a blend of technical acumen and strong leadership skills, as the role demands overseeing the day-to-day functions of IT infrastructure and services.
The timeline for entering this field varies significantly based on your starting point. A complete beginner might spend 3-5 years acquiring foundational IT knowledge, gaining entry-level experience, and then moving into a management track. Career changers with transferable skills, such as project management or team leadership from other industries, might accelerate this to 2-3 years if they quickly acquire relevant technical certifications. Transitioning from a related IT role, like a senior administrator, could take 1-2 years of focused skill development in operations management and leadership.
Geographic location and company size also influence entry strategies. Larger corporations and tech hubs often prefer candidates with formal degrees and extensive experience, sometimes requiring specific certifications like ITIL. Smaller companies or startups might prioritize demonstrated problem-solving abilities, adaptability, and a strong portfolio of practical achievements, even if formal credentials are fewer. Networking within the IT community, seeking mentorship, and understanding the specific operational challenges of target industries are crucial for identifying the most effective entry route for your unique situation.
Becoming an IT Operations Manager involves a blend of formal education and practical experience. While a four-year bachelor's degree in Information Technology, Computer Science, or Business Administration with an IT focus provides a strong theoretical foundation, it is not always strictly necessary. These degrees typically cost between $40,000 and $100,000+ and require four years of full-time study. They offer a deep dive into IT infrastructure, project management, and strategic planning, which are all crucial for this role.
Alternative pathways include specialized certifications and online courses, which focus on specific operational tools and methodologies. Bootcamps, though less common for this specific role, might cover aspects of IT infrastructure or cloud operations, ranging from $10,000 to $20,000 over 12-24 weeks. Self-study, combined with hands-on experience, can also be effective, taking 6-18 months depending on the individual's dedication. Employers value practical experience and demonstrated problem-solving skills highly, often more than just a degree.
Continuous learning is critical for IT Operations Managers due to rapid technological advancements. Professional certifications in areas like ITIL, Agile, or specific cloud platforms (AWS, Azure, Google Cloud) significantly enhance a candidate's profile and show a commitment to staying current. These certifications can range from a few hundred to a few thousand dollars and typically require weeks of study. The most effective educational investment combines foundational knowledge with practical application and ongoing professional development, adapting to the specific demands of the organization and industry.
Compensation for an IT Operations Manager varies significantly, influenced by a multitude of factors beyond just base salary. Geographic location plays a crucial role; major metropolitan areas with a higher cost of living and robust tech sectors, such as San Francisco, New York, or Seattle, typically offer higher salaries compared to smaller cities or rural areas. This reflects local market demand and the prevailing economic conditions.
Experience, specialization, and the complexity of the IT infrastructure managed dramatically impact earning potential. Managers overseeing large-scale, mission-critical systems or those with expertise in specific cloud platforms or cybersecurity operations often command premium compensation. Total compensation packages frequently extend beyond base pay to include performance-based bonuses, stock options or equity, and comprehensive benefits. These benefits encompass health, dental, and vision insurance, generous paid time off, and substantial 401(k) contributions or pension plans.
Industry-specific trends also shape salary growth. Highly regulated industries like finance or healthcare, or fast-paced sectors like technology, may offer more competitive compensation due to stringent compliance requirements or rapid innovation. Remote work has introduced new dynamics, allowing some IT Operations Managers to explore geographic arbitrage, earning a higher salary while living in a lower cost-of-living area. Salary negotiation leverage increases with proven leadership, a track record of successful project delivery, and in-demand technical skills. While these figures focus on the US market, international compensation can differ based on local economic conditions and market maturity.
| Level | US Median | US Average |
|---|---|---|
| Assistant IT Operations Manager | $80k USD | $85k USD |
| IT Operations Manager | $110k USD | $115k USD |
Career progression for an IT Operations Manager typically involves a blend of technical mastery, team leadership, and strategic business alignment. Professionals in this field often advance by demonstrating exceptional problem-solving skills, maintaining system reliability, and improving operational efficiency. Advancement can follow either an individual contributor (IC) track, focusing on deep technical specialization and architectural oversight, or a management/leadership track, emphasizing team leadership, strategic planning, and organizational impact.
Advancement speed depends on several factors: performance in ensuring system uptime and optimizing processes, specialization in critical areas like cloud infrastructure or cybersecurity, and the size and industry of the company. A fast-growing startup might offer quicker advancement due to rapid expansion, while a large corporation might offer more structured, albeit slower, progression with greater stability. Lateral moves are common, allowing IT Operations Managers to gain experience in different technology stacks or business units before moving up.
Networking, mentorship, and industry reputation play crucial roles. Engaging with professional organizations, pursuing relevant certifications (e.g., ITIL, PMP, cloud certifications), and consistently delivering high-quality operational outcomes significantly enhance career prospects. Common career pivots include moving into broader IT leadership roles, technology consulting, or specialized roles like DevOps leadership or site reliability engineering management, leveraging their deep understanding of system performance and reliability.
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View examplesIT Operations Managers find strong demand globally, overseeing critical systems and infrastructure across diverse industries. This role translates well internationally, with consistent core responsibilities despite varying tech stacks and regulatory environments. Global trends in 2025 show increasing investment in robust IT operations, driving opportunities in established and emerging markets. Professionals often seek international roles for career progression and exposure to new technologies. Industry-recognized certifications like ITIL or PMP enhance global mobility for this management position.
Salaries for IT Operations Managers vary significantly by region and experience. In North America, particularly the US, annual salaries range from $90,000 to $150,000 USD, with higher figures in tech hubs like Silicon Valley or New York. Canadian salaries typically fall between $80,000 and $130,000 CAD (approximately $58,000-$95,000 USD).
European salaries show considerable range. In Western Europe, managers in the UK might earn £50,000-£85,000 (about $63,000-$107,000 USD), while German counterparts see €60,000-€95,000 (around $65,000-$103,000 USD). Southern and Eastern European countries offer lower figures, reflecting cost of living differences.
Asia-Pacific markets present diverse compensation. Australian IT Operations Managers earn AUD 100,000-AUD 160,000 (around $66,000-$105,000 USD). Singapore offers SGD 80,000-SGD 130,000 (about $59,000-$96,000 USD). In India, salaries range from INR 1,500,000-INR 3,000,000 (approximately $18,000-$36,000 USD), though purchasing power is higher locally.
Latin American salaries are generally lower but align with local living costs. In Brazil, an IT Operations Manager might earn BRL 120,000-BRL 200,000 (about $23,000-$38,000 USD). Beyond base salary, international roles often include diverse benefit packages, from comprehensive health insurance in Europe to performance bonuses in Asia. Tax implications and take-home pay differ greatly, with some countries having higher social security contributions. Experience and specific certifications like ITIL Expert can significantly boost compensation globally.
Understanding the current market realities for IT Operations Managers is essential for strategic career planning. The landscape has shifted significantly since 2023, influenced by post-pandemic digital acceleration and the rapid rise of AI.
Broader economic factors, such as inflation and interest rates, directly impact IT budgets and hiring decisions. Market conditions for IT Operations Managers vary considerably by experience level, with senior roles requiring specialized skills, and by geographic region, where tech infrastructure density plays a role. Company size also matters; smaller firms may seek generalists, while large enterprises demand deep specialization in areas like cloud or cybersecurity. This analysis provides an honest assessment to help you navigate these complexities.
Hiring for IT Operations Managers faces significant challenges due to increased automation and AI tools. Competition for senior roles is high, especially for those with expertise in cloud and DevOps. Economic uncertainty causes companies to delay hiring or reduce departmental budgets.
A mismatch exists between traditional IT operations skills and the demand for cloud-native and AI-driven automation expertise. This lengthens job search timelines, particularly for candidates without recent exposure to these technologies.
Strong demand exists for IT Operations Managers specializing in cloud infrastructure, particularly AWS, Azure, and Google Cloud. Roles focused on DevOps, site reliability engineering (SRE), and IT automation are also growing rapidly.
Professionals who can integrate AI into operational workflows, such as implementing AI-driven anomaly detection or predictive analytics for system failures, gain a significant competitive advantage. Developing skills in MLOps for managing AI model lifecycles within IT operations environments creates new niches.
Underserved markets, especially in industries undergoing significant digital transformation like manufacturing or healthcare, present unique opportunities for IT Operations Managers. These sectors often need leaders to modernize legacy systems and build robust, scalable operations.
Market corrections may create opportunities for strategic career moves into companies prioritizing long-term operational resilience and efficiency. Investing in certifications for cloud platforms, automation tools, and AI operations can position managers favorably, especially when timing career moves to align with emerging tech cycles.
The landscape of IT operations is undergoing a profound transformation, driven by rapid advancements in automation, artificial intelligence, and cloud computing. This evolution creates distinct new specialization opportunities for IT Operations Managers. Understanding and positioning oneself early in these emerging areas is crucial for career advancement and securing high-demand roles in 2025 and beyond.
Specializing in these cutting-edge fields often leads to premium compensation and accelerated career growth. While established specializations remain valuable, emerging areas offer a strategic advantage, allowing professionals to lead the charge in new technological paradigms. These emerging specializations typically take 3-5 years to become mainstream and generate a significant volume of job opportunities, making early adoption a calculated risk with substantial rewards.
The risk/reward profile of specializing in cutting-edge areas involves investing in skills that may not yet have a fully defined market, but the potential for significant impact and leadership within an organization is high. Balancing this with a strong foundational understanding of traditional IT operations ensures a robust and future-proof career path.
Understanding both the advantages and challenges of any career path is crucial before committing. The experience of an IT Operations Manager varies significantly based on company culture, industry sector, and the specific scale of operations managed. Furthermore, the pros and cons may shift at different career stages, with early career managers facing different hurdles than seasoned professionals. What one person views as a benefit, such as a fast-paced environment, another might consider a drawback. This assessment provides an honest, balanced view to help set realistic expectations for those considering a role in IT Operations Management.
IT Operations Managers face unique challenges balancing technical oversight with team leadership and strategic planning. This section addresses the most common questions about entering and excelling in this role, from required experience and daily responsibilities to career progression and work-life balance.
While a specific degree is not always mandatory, most IT Operations Managers hold a bachelor's degree in IT, Computer Science, or a related field. Significant experience in IT support, network administration, or systems engineering is crucial, often 5-7 years, with at least 2-3 years in a leadership or supervisory capacity. Certifications like ITIL, CompTIA A+, Network+, or CCNA can also strengthen your qualifications.
The transition typically takes 3-5 years after gaining initial IT experience, assuming you actively pursue leadership roles and develop skills in project management, vendor relations, and team supervision. Some individuals fast-track by moving into junior management roles or specialized IT lead positions before stepping into full IT Operations Manager roles. Networking and continuous learning are key during this period.
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Explore career guideBachelor's degree in Computer or Information Science, or a related field; master's degrees and certifications (e.g., ITIL, PMP) are often preferred for senior roles.
IT Operations Managers typically work in a professional office setting, though remote or hybrid work arrangements are increasingly common. The environment is often fast-paced, requiring quick decision-making and problem-solving, especially during system outages or critical incidents. Collaboration is central to the role, as they work closely with their IT team, other department heads, and external vendors. While a standard 40-hour work week is common, on-call duties or after-hours work may be necessary for system emergencies, maintenance windows, or project deployments. The role demands a balance between strategic planning and hands-on operational oversight.
IT Operations Managers utilize a wide array of tools to maintain system health and security. They frequently use network monitoring tools like SolarWinds or PRTG to track performance and identify bottlenecks. For system management and automation, they often work with configuration management platforms such as Ansible, Puppet, or Chef. Cloud management consoles from AWS, Azure, or Google Cloud are essential for organizations operating in the cloud. They also oversee the use of ticketing systems like ServiceNow or Jira Service Management for incident and request management, ensuring efficient resolution workflows. Security information and event management (SIEM) systems, such as Splunk or Elastic Stack, are crucial for monitoring and responding to security threats. Additionally, they work with various backup and disaster recovery solutions to ensure business continuity.
| Senior IT Operations Manager |
| $140k USD |
| $145k USD |
| IT Operations Director | $175k USD | $180k USD |
| VP of IT Operations | $220k USD | $230k USD |
| Chief Information Officer (CIO) | $280k USD | $295k USD |
The job market for IT Operations Managers remains robust, driven by the increasing complexity of IT environments and the critical need for seamless technological operations across all industries. Demand is particularly strong in sectors undergoing rapid digital transformation, such as e-commerce, cloud services, and advanced manufacturing. The shift towards hybrid cloud models and the proliferation of SaaS applications necessitate skilled managers to oversee these distributed infrastructures effectively. This role is crucial for business continuity and efficiency.
Growth projections for IT Operations Managers are positive, with the Bureau of Labor Statistics projecting a 5% growth for computer and information systems managers from 2022 to 2032, about as fast as the average for all occupations. This translates to approximately 20,000 new jobs over the decade. Emerging opportunities include specializations in DevOps, AIOps, and site reliability engineering (SRE), which are becoming integral to modern IT operations. These areas require managers who can bridge the gap between development and operations, automating processes and ensuring system reliability.
The supply of qualified candidates can sometimes lag behind demand, especially for those with expertise in specific cloud platforms or advanced automation tools, creating a competitive advantage for skilled professionals. While automation and AI will streamline many routine tasks, the strategic oversight, problem-solving, and leadership required of an IT Operations Manager ensure the role's long-term viability. This profession is relatively recession-resistant, as organizations consistently rely on stable IT infrastructure regardless of economic conditions. Geographic hotspots for these roles align with major tech hubs, but remote work opportunities are expanding the talent pool and allowing for greater flexibility.
Support the IT Operations Manager in daily tasks, including incident management, problem resolution, and routine system maintenance. Assist with monitoring IT systems, escalating issues, and documenting operational procedures. This role involves direct involvement in ensuring system uptime and user satisfaction.
Develop foundational knowledge of IT infrastructure, network protocols, server management, and basic cybersecurity principles. Focus on mastering ticketing systems, incident response procedures, and service level agreements (SLAs). Build strong communication skills for effective team collaboration and user support.
Oversee daily IT operations, managing a team of IT support specialists and technicians. Ensure the stability, security, and efficiency of IT systems and services. Responsibilities include incident and problem management, change management, and meeting operational KPIs and SLAs. This role reports to senior IT leadership.
Deepen expertise in IT infrastructure, network management, and server administration. Develop strong leadership skills, including team coordination, performance management, and conflict resolution. Focus on optimizing IT processes, implementing best practices like ITIL, and managing vendor relationships effectively.
Lead a larger team of IT operations professionals, managing complex IT environments and critical infrastructure projects. Drive operational excellence initiatives, implement advanced monitoring solutions, and optimize IT service delivery. This role involves significant decision-making authority over operational budgets and technology choices.
Master strategic planning for IT operations, including capacity planning, disaster recovery, and business continuity. Enhance leadership capabilities, focusing on mentoring junior managers, driving team performance, and fostering a culture of continuous improvement. Cultivate strong stakeholder management and communication skills.
Provide strategic direction and oversight for all IT operations across the organization. Develop and implement long-term IT infrastructure strategies, manage significant operational budgets, and lead large-scale technology deployments. This role ensures IT operations effectively support business growth and innovation.
Develop broad strategic leadership, focusing on aligning IT operations with overall business objectives. Cultivate executive presence, financial management acumen, and advanced risk management skills. Drive digital transformation initiatives and build strong relationships with executive stakeholders across the organization.
Lead the entire IT operations division, setting the strategic vision and direction for infrastructure, security, and service delivery. Manage a portfolio of technology initiatives, optimize global IT operations, and ensure the resilience and scalability of the organization's technological backbone. This role reports to the CIO.
Focus on enterprise-level technology strategy, organizational change management, and cross-functional leadership. Develop expertise in emerging technologies, cybersecurity governance, and large-scale IT portfolio management. Build a strong external network and contribute to industry thought leadership.
Serve as the principal technology leader for the organization, responsible for defining and executing the overall IT strategy. Drive digital innovation, leverage technology to achieve business objectives, and ensure the security and efficiency of all information systems. This executive role influences company-wide strategic decisions.
Master business strategy, digital transformation, and organizational leadership at the highest level. Focus on innovation, competitive advantage through technology, and effective communication with the board of directors and external stakeholders. Develop strong governance, compliance, and risk management frameworks.
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View examplesInternational remote work for IT Operations Managers is increasingly feasible, especially for roles focused on strategy, vendor management, or global process improvement. The industry trend supports distributed teams, but direct hardware management or on-site incident response roles remain location-dependent. Legal and tax implications are complex; individuals must understand tax residency rules and potential permanent establishment risks for their employer.
Time zone differences require careful planning for international team collaboration, often necessitating flexible working hours. Digital nomad visas in countries like Portugal or Spain offer pathways for remote IT professionals. Many global companies are establishing policies for international remote hiring, though some prefer to hire through local entities. Remote work can impact salary expectations, with some companies adjusting compensation based on the employee's location and local cost of living. Reliable internet and a dedicated home office setup are essential for success.
IT Operations Managers typically qualify for skilled worker visas in many countries. Popular destinations like Canada, Australia, and the UK offer points-based systems or sponsorship-based routes for IT professionals. For instance, Canada's Express Entry system favors candidates with IT experience and management skills. The UK's Skilled Worker visa requires sponsorship from a licensed employer. Intra-company transfers are also common for multinational corporations moving managers between branches.
Education credential recognition is crucial; degrees must often be assessed for equivalency. Professional licensing is less common for this role, but industry certifications like ITIL are highly valued. Visa timelines vary, ranging from a few weeks to several months depending on the country and visa type. Many skilled worker visas offer pathways to permanent residency after several years of compliant work. English language proficiency tests, like IELTS or TOEFL, are often required. Some countries may offer expedited processing for high-demand IT roles. Family visas for spouses and dependents are generally available alongside the primary applicant's visa.
Demand for IT Operations Managers in 2025 shows a nuanced picture. Companies prioritize efficiency and resilience, leading to strong demand for managers who can automate processes and optimize cloud infrastructure. However, the sheer volume of traditional, on-premise roles has declined.
Generative AI and advanced automation tools are reshaping the role. Employers seek managers who can implement and manage AI-driven monitoring, predictive maintenance, and self-healing systems. Those without a strong grasp of AI's operational implications find fewer opportunities.
Economic conditions lead to cautious hiring, with a greater emphasis on cost-saving initiatives. Companies prefer candidates who demonstrate clear ROI from their operational strategies. Salary trends for highly skilled managers with cloud and automation expertise remain strong, but generalist roles face increased competition and stagnant wages.
Geographically, major tech hubs and areas with significant cloud infrastructure investment show stronger demand. Remote work normalization expands the talent pool, increasing competition for fully remote positions. Some seasonal hiring patterns appear, with a slight slowdown in late Q4 and early Q1.
This specialization focuses on managing and optimizing IT operations within a hybrid or multi-cloud environment. It involves overseeing infrastructure, applications, and data across a mix of on-premises, private cloud, and multiple public cloud platforms. The complexity of integrating disparate cloud services and ensuring seamless operations drives the demand for this role.
AIOps (Artificial Intelligence for IT Operations) combines big data and machine learning to automate IT operations processes. This specialization involves implementing and managing AIOps platforms to predict and resolve issues proactively, optimize performance, and reduce manual intervention. It moves IT operations from reactive problem-solving to predictive intelligence.
This role focuses on integrating and managing the operational aspects of DevOps and Site Reliability Engineering (SRE) practices within an organization. It involves automating deployment pipelines, ensuring system reliability, and fostering collaboration between development and operations teams. The goal is to achieve continuous delivery and high system uptime.
Cybersecurity Operations Management involves overseeing the operational aspects of an organization's cybersecurity defenses. This includes managing security incident response, vulnerability management, threat intelligence integration, and ensuring compliance with security policies. The increasing sophistication of cyber threats makes this a critical and evolving specialization.
This specialization manages the operational impact of quantum computing technologies as they emerge. It involves planning for the integration of quantum systems into existing IT infrastructure, overseeing quantum-safe cryptography deployments, and managing the unique operational challenges of quantum hardware and software. This is a highly forward-looking area.
IT Operations Managers balance technical oversight with administrative tasks, leadership, and problem-solving. A typical day involves monitoring system performance, managing incidents, coordinating with IT teams, budgeting, and planning future IT infrastructure needs. You will spend time in meetings, addressing urgent issues, and developing strategies to improve operational efficiency and reliability. The role demands strong communication and organizational skills.
Salaries for IT Operations Managers vary significantly based on location, company size, industry, and experience. Entry-level roles might start around $80,000 - $100,000 annually, while experienced managers in larger organizations can earn $120,000 - $150,000 or more. Performance bonuses and benefits packages are common additions to the base salary. Researching local market rates is advisable.
The work-life balance can be challenging, particularly in environments with 24/7 operations or during critical incidents. While it's not always a 9-to-5 job, many organizations offer flexible hours, on-call rotations, or remote work options to help manage the demands. Proactive planning, effective delegation, and a strong team are essential for maintaining a healthy balance in this role.
The demand for skilled IT Operations Managers remains strong as businesses increasingly rely on robust and efficient IT infrastructure. Companies need professionals who can ensure system uptime, manage cloud migrations, and implement cybersecurity measures. While specific technologies evolve, the core need for operational excellence and leadership ensures good job security and growth potential in this field.
Career growth paths for IT Operations Managers often lead to senior leadership roles such as Director of IT, VP of IT Operations, or even Chief Information Officer (CIO). Specialization in areas like cloud operations, DevOps, or specific industry IT leadership is also possible. Continuous learning, obtaining advanced certifications, and demonstrating strategic impact are key to advancing your career.
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United States onlyEmployee count: 201-500
Salary: 175k-216k USD
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