Zulfah User

I am a strategic and results-driven Business Analyst with over 7 years of cross-industry experience, particularly in pharmaceutical operations, IT project delivery, and healthcare process optimization. My expertise lies in driving digital transformation initiatives and leading cross-functional teams to align business goals with impactful technology solutions. I have a proven track record of improving workflows, reducing inefficiencies, and delivering measurable outcomes through data-driven insights and stakeholder collaboration.

In my recent role at Expert Edge Consulting Group, I spearheaded the automation of a hotel reservation process, significantly increasing operational efficiency and reducing manual errors by 60%. I successfully delivered a Business Requirements Document that aligned business objectives with technical delivery, resulting in a 40% reduction in customer booking time. My ability to design intuitive mockups and create comprehensive documentation has been instrumental in ensuring quality control and stakeholder satisfaction throughout the project lifecycle.

My previous experience as a Clinical Pharmacist and Business Analyst in Nigeria allowed me to launch in-house production initiatives that reduced external procurement by 70% during the COVID-19 pandemic. I am passionate about leveraging my skills in Agile methodologies, data analysis, and stakeholder engagement to drive operational efficiency and foster innovation in any organization I join.