ZAzubair ahmed
@zubairahmed6
Network support engineer with 8+ years in IP/MPLS and telecom operations.
IndiaWhat I'm looking for
I am a network support engineer with over eight years of experience in telecommunications, specializing in IP/MPLS networks, network monitoring, and field operations. I have supported major clients including Saudi Telecom, performed hands-on work with DWDM, SONET, and Cisco/Juniper equipment, and used tools such as JDSU MTS8000 and EXFO FTB1 for diagnostics and field acceptance testing.
I combine technical troubleshooting, on-site customer-facing support, and project coordination experience across Oman, Saudi Arabia and India, and I have led customer service teams while working with IT service management systems like Remedy and ServiceNow. I hold a CCNA and am experienced with ITIL practices, virtualization platforms, and a range of network monitoring/management systems.
Experience
Work history, roles, and key accomplishments
Customer Care Centre Team Leader
Reliance Digital
Jul 2022 - Present (3 years 3 months)
Supervised customer service staff, managed complaint resolution and equipment maintenance, and prepared service reports to improve customer satisfaction and sales performance.
IT Executive & Tech Support
Electronics Mart India Limited
Oct 2021 - Jul 2022 (9 months)
Provided technical support and customer demonstrations, resolved software/hardware issues, managed communications and sales documentation, and supported customer acquisition and retention activities.
IT Support & Project Coordinator
Gulf Neon Signs LLC
Feb 2020 - May 2021 (1 year 3 months)
Maintained IT systems and project documentation for facilities and procurement projects, resolved hardware/software incidents, and supported project managers to ensure timely delivery for clients including National Bank of Oman.
IP/MPLS Field Engineer
Detecon Al Saudia
Oct 2015 - Dec 2018 (3 years 2 months)
Provided 24/7 IP/MPLS field support and troubleshooting for Saudi Telecom managed services, executing PAT, PMR and MDT activities while reducing incident resolution time through effective coordination with NOCs.
Customer Care Centre Engineer
Reliance Digital
Apr 2015 - Oct 2015 (6 months)
Led customer service operations, resolved technical and policy queries, prepared service reports, and supervised staff to maintain quality and support sales growth using SAP CRM processes.
Education
Degrees, certifications, and relevant coursework
SUSri Venkateswara University
Bachelor of Science, Computer Science
Completed Bachelor of Science in Computer Science, graduating in August 2013.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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