Open to opportunities

Zikar Alam

@zikar

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Data-focused research analyst skilled in Power BI and Excel, delivering actionable visualizations and reports.

India

Message

What I'm looking for

I am seeking a data-focused role where I can build dashboards and reports, collaborate with teams, and deliver actionable insights for business decisions.

I am a detail-oriented research and analyst professional with strong expertise in Power BI and advanced Excel, experienced in developing interactive dashboards, data modeling, and complex data preparation to drive decision-making. I combine technical skills with clear communication and a track record of producing high-quality reports and presentations tailored to business needs.

I am a proactive problem solver and team player with strengths in project management, time management, and public relations, and I consistently deliver effective solutions that help stakeholders understand and act on data insights.

Experience

Work history, roles, and key accomplishments

Customer support executive

Q Connect Business Solutions

Aug 2024 - Sep 2025 (1 year 1 month)

Company: Q Connect Business Solutions
Client / Process: Airtel Payments Bank
Role: Customer Support Executive – Banking Operations
Employment Period: 04 September 2024 – 04 August 2025
Job Description
Worked as a Customer Support Executive for the Airtel Payments Bank process at Q Connect Business Solutions, providing end-to-end support.

CX Customer Experience Customer Support Banking CX Customer Experience CRM Systems Microsoft Excel Microsoft Office Microsoft Teams

Research Analyst

Zikrullah Alam

Conducted data querying and built interactive reports and Power BI dashboards to drive decision-making, delivering tailored, high-quality solutions and clear stakeholder communication.

Power BI Advanced Excel Power Query Data Visualization Reporting MS Word