@ziadmohamed5
HubSpot Operations Specialist at Blu Mountain who improved CRM data accuracy by 10% and built and migrated 100+ workflows.
EgyptAt Blu Mountain, I manage CRM data integrity across 20+ client accounts and 10,000+ contact records. My data cleansing, deduplication, schema design, and property mapping improved data accuracy by 10%.
I also built and migrated 100+ workflows using HubSpot, n8n, Zapier, and Supered, transferring complex pipelines between HubSpot instances with zero data loss. Previously, as a Real-Time Analyst at 5CA, I created Excel and Power BI dashboards that cut reporting time by 30%.
Work history, roles, and key accomplishments
Blu Mountain
Jun 2026 - Present (4 months)
Owned CRM data integrity across 20+ client accounts and 10,000+ contact records, executing data cleansing, duplicate merging, and schema creation. Built and migrated 100+ automation workflows using HubSpot, n8n, Zapier, and Supered.
5CA
Jun 2025 - Apr 2026 (10 months)
Built automated Excel and Power BI dashboards for operational reporting, cutting reporting time by 30%. Managed real-time performance for 1,000+ daily contacts, sustaining SLA at 90-95%+ via Verint WFM.
5CA
Jul 2024 - Jun 2025 (11 months)
Handled 40-60 tickets per day with high QA and CSAT, cutting repeat contacts by 10% through resolution accuracy.
MM Solutions
Jun 2022 - Jun 2024 (2 years)
Planned and dispatched daily loads, tracked shipments in real time, and coordinated with drivers and clients to maintain SLA on high-volume routes.
Raya CX
Apr 2023 - Oct 2023 (6 months)
Handled 70+ inbound calls per day and achieved 80%+ First Call Resolution.
Degrees, certifications, and relevant coursework
Bachelor's Degree in Agriculture, Biotechnology
2018 - 2021
Grade: Very Good
Bachelor's degree in Agriculture with a focus on Biotechnology, awarded with a grade of Very Good.
English C1, English
Certification in English at C1 level.
IT Fundamentals, Information Technology
Certification covering IT fundamentals, MCSA concepts, and Microsoft Office 365.
Bioinformatics, Bioinformatics
Certification in Bioinformatics.
Biotechnology, Biotechnology
Certification in Biotechnology.
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