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Özge KayhanZK
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Özge Kayhan

@zgekayhan

Senior Business Analyst at Aksigorta who developed award-winning Talking Policy and streamlined print templates from 116 to 31.

Turkey
Message

At Aksigorta, I performed end-to-end analysis and process design for Konuşan Poliçe (Talking Policy), combining Pulsar Rule Management and Adobe InDesign with database information to create personalized policy covers and QR code-supported videos. The project won first place in the Scalable Customer Experience category at the 2025 Sabancı Golden Collar Awards.

Across insurance product development, reinsurance, and production support, I’ve translated business requirements into technical solutions and coordinated analysis, design, and testing. At Aksigorta, I also supported a move to a centralized print-template structure, reducing the number of templates from 116 to 31; since April 2025, I’ve mentored analysts and coordinated squad work planning.

Experience

Work history, roles, and key accomplishments

AS

Business Analyst

Acerpro Information Solutions

Sep 2014 - Aug 2017 (2 years 11 months)

Analyzed web service quote/policy flows and B2C website, conducted testing, and provided customer training. Supported new product analysis and software team work organization for GatewayPro, and performed UI/UX analyses for Finansbank Insurance Management System.

AS

Business Analyst Intern

Acerpro Information Solutions

Aug 2013 - Sep 2013 (1 month)

Internship supporting business analysis activities.

Education

Degrees, certifications, and relevant coursework

BA

Bilge Adam

Fundamentals of Business Analysis, Business Analysis

Completed a 12-hour course on the Fundamentals of Business Analysis.

TD

TEM Management Development

Effective Feedback and Awareness, Management

Completed a 6-hour training on Effective Feedback and Awareness.

IG

IGED

Advanced Excel, Excel

Completed a 12-hour training in Advanced Excel.

II

Istanbul Institute

Business Analysis Methodology, Modelling Techniques and Test Management, Business Analysis

Completed a 72-hour training in Business Analysis Methodology, Modelling Techniques and Test Management.

IG

IGED

Meeting and Time Management, Time Management

Completed a 6-hour training on Meeting and Time Management.

Yildiz Technical University logoYU

Yildiz Technical University

BSc, Statistics

2009 - 2014

Completed a Bachelor of Science in Statistics, gaining strong analytical and quantitative skills.

Tech stack

Software and tools used professionally

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