Open to opportunities

Zelina Mills

@zelinamills

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Experienced practice manager with a strong background in operations.

United States

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What I'm looking for

I am seeking a role that values teamwork and allows for professional growth.

As a dedicated practice manager, I have honed my skills in overseeing daily operations, managing staff, and enhancing patient experiences. At Shaw Chiropractic & Sports Injury Center, I implemented new systems and standard operating procedures that streamlined office flow, significantly improving efficiency. My commitment to team building and staff development has fostered a positive work environment, where quarterly events and self-evaluations are prioritized.

My diverse experience spans various roles in the veterinary and administrative sectors. I have successfully managed client interactions, maintained medical records, and assisted in surgical coordination at Gulf Coast Veterinary Specialists. My role as an AI trainer at Structurely further developed my ability to integrate technology into customer service, ensuring that our chatbot provided human-like interactions. I thrive in dynamic environments where I can utilize my multitasking abilities and attention to detail to drive operational success.

Experience

Work history, roles, and key accomplishments

Current

Practice Manager

Current

Shaw Chiropractic & Sports Injury Center

Sep 2023 - Present (1 year 10 months)

Managed daily operations, including new hires, staff oversight, patient experience, billing, insurance, and scheduling for doctors and staff. Implemented new systems, software, and standard operating procedures to streamline office workflow and organized quarterly team-building events.

Staff Oversight Billing Insurance Scheduling System Implementation SOP Development

Client Service Representative

Washington Heights Veterinary Clinic

Feb 2023 - Jun 2023 (4 months)

Responsible for reception duties, maintenance of veterinary medical records, accounts, cash processing, data entry, word processing, and appointment scheduling. Assisted the clinic with the implementation of new software, EZVet, to enhance operational efficiency.

Data Entry Scheduling

Surgery Client Patient Coordinator

Gulf Coast Veterinary Specialists

Mar 2021 - Nov 2022 (1 year 8 months)

Scheduled clients, gathered patient histories, managed appointments, and created financial estimates for surgery. Assisted veterinarians with patient handling and technician work, utilizing software such as Cornerstone, SmartFlow, Docusign, VetRocket, ZipWhip, and EZVet.

Scheduling Cornerstone Docusign

AI Trainer

Structurely

Mar 2021 - Nov 2021 (8 months)

Monitored a real-time chatbot to ensure human-like responses to real estate clients, re-evaluating and approving answers with inappropriate responses or low confidence scores. Integrated weekly training into standard operating procedures and utilized Slack for team communication.

AI Training Monitoring Evaluating Responses Slack

Office Administrator

Sits Means Sit

Aug 2020 - Feb 2021 (6 months)

Served as the primary point of contact for general inquiries, scheduling, client assistance, employee timekeeping, and sales support. Developed standard operating procedures to comply with biosecurity requirements and coordinated transportation for animals requiring veterinary evaluation.

Scheduling Sales Support SOP Development Biosecurity