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Zakaria Aoun

@zakariaaoun

AI engineer building LLM and RAG systems, including a multi-agent support pipeline and the HiredIn AI resume SaaS.

I built HiredIn, a full-stack AI resume SaaS, and shipped it to production with resume tailoring, gap analysis, and interview preparation. I also built a multi-agent support pipeline that replaces a monolithic prompt with targeted retrieval, QA checks, and provider-agnostic structured outputs.

For my SGAN-IDS thesis, I built a class-conditional WGAN-GP to generate rare attack flows and added checks for data leakage, fidelity, and memorisation. At 5CA, I resolve gaming support issues in English and French, drawing on the same support workflows my AI projects automate.

Experience

Work history, roles, and key accomplishments

Current

CX Support / Gaming Support

Current

5CA

Jun 2025 - Present (1 year 4 months)

Resolves technical, account and product issues for gaming clients in English and French, meeting quality and response-time targets. Diagnoses root causes and identifies recurring issue trends to improve service processes.

Customer Support Troubleshooting PII Handling Escalation Management English French

Software Engineer Intern

CGI Technologies and Solutions

Apr 2023 - Jul 2023 (3 months)

Led migration of a legacy VB6 application to a modern Java-based system, preserving feature parity while improving maintainability. Re-architected using MVC principles and migrated data to a relational model.

Java VB6 MVC Database Migration Software Architecture

Software & Database Intern

LT Trading

Nov 2020 - Mar 2021 (4 months)

Managed and updated the application database, ensuring data accuracy and consistency. Contributed to deploying a management system by configuring workflows and supporting system integration.

Database Management System Integration Workflow Configuration Data Accuracy

Education

Degrees, certifications, and relevant coursework

DataCamp

Certificate, Data Science

2025 - 2025

Completed multiple DataCamp courses in 2025, including Working with the OpenAI API, Working with Hugging Face, and Supervised Learning with scikit-learn.

Faculty of Sciences of Rabat

Master's, Digital Sciences and Artificial Intelligence

2023 - 2025

Pursued a Master's in Digital Sciences and Artificial Intelligence, with a thesis on conditional GANs for rare-attack generation in intrusion detection.