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Zainab Haroon

@zainabharoon

Project Manager at Potential Growth coordinating projects and improving processes, with experience in NGO programmes and quality assurance.

Pakistan
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At Potential Growth ( an accelerator to your life), I currently lead projects as a Project Manager, drawing on experience in project management, quality assurance, team coordination, and customer support.

As Project Lead at Peace First, I led two grant-funded projects, Art for Awareness and Social Distance Learning, from planning through completion in line with grant requirements. Art for Awareness raised children’s awareness of sexual and reproductive health.

At Shaour Foundation, I coordinated day-to-day activities for the Kafalat Programme. I liaised with team members, beneficiaries, and stakeholders, and maintained programme records and progress updates for reporting and accountability.

At Mindbridge, I worked as an Acting team lead and Quality Assurance Specialist. I also managed customer inquiries and email support, documenting interactions and escalating complex cases when needed.

Experience

Work history, roles, and key accomplishments

PL
Current

Project Manager

Potential Growth ( an accelerator to your life)

Aug 2020 - Present (6 years 2 months)

Worked as Project Manager at Potential Growth ( an accelerator to your life).

PF

Project Lead

Peace First

Oct 2021 - Mar 2022 (5 months)

Led two grant-funded projects, Art for Awareness and Social Distance Learning, each running between six months and a year. Executed both projects from planning through to completion in line with grant requirements. Delivered Art for Awareness, a project raising awareness among children on sexual and reproductive health (SRH).

SF

Project Support Coordinator

Shaour Foundation

Oct 2020 - Oct 2021 (1 year)

Coordinated day-to-day activities of the Kafalat Programme at a non-governmental organization. Liaised with team members, beneficiaries and stakeholders to keep programme activities on schedule. Maintained programme records, documentation and progress updates to support reporting and accountability.

MI

Acting team lead

Mindbridge

Mar 2017 - Sep 2020 (3 years 6 months)

Worked as Acting team lead at Mindbridge.

MI

Quality Assurance Specialist

Mindbridge

May 2017 - Aug 2020 (3 years 3 months)

Worked as Quality Assurance Specialist at Mindbridge.

LP

Customer Support Specialist

Lahore, Punjab, Pakistan

May 2017 - Aug 2020 (3 years 3 months)

Managed customer inquiries and provided email support as a Customer Support Representative and Email Support Specialist. Resolved issues promptly and professionally, escalating complex cases where required to ensure customer satisfaction. Followed support procedures and documented interactions to maintain consistent service quality.

CF

Instructor

Coaching Foundation

Aug 2016 - Jun 2018 (1 year 10 months)

Worked as Instructor at Coaching Foundation.

Education

Degrees, certifications, and relevant coursework

UU

University of Management and Technology - UMT

Mphil sociology

2024 - 2026

UU

University of Management and Technology - UMT

Master of Philosophy, Sociology

2024 - 2026

University of the Punjab logoUP

University of the Punjab

Social Sciences

University of the Punjab logoUP

University of the Punjab

Bachelor of Science, Ethnic, Cultural Minority, Gender, and Group Studies

2016 - 2020

Tech stack

Software and tools used professionally

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