Yvonne Miller

Manage telehealth practice workflows across intake, scheduling, electronic documentation, client communication, referrals, and administrative follow-up. Guide clients through consultations and identify barriers to accessing care.

Managed a remote caseload within a digital healthcare organization, balancing appointments, electronic records, treatment plans, and member communication. Reviewed engagement and progress information to identify barriers and coordinate next steps.

Facilitated structured virtual groups, adapting explanations and activities to participant needs and engagement. Maintained session documentation and communicated concerns to multidisciplinary colleagues.

Coordinated ongoing support across families, educators, administrators, and external providers through meetings, referrals, documentation, and follow-up. Reviewed stakeholder needs and progress information to recommend supports.

Assessed employee and dependent needs, explained EAP options, researched resources, and coordinated connections to care. Documented sensitive interactions accurately and followed confidentiality and escalation procedures.

Provided literacy coaching and paraprofessional support in a high school setting.

Provided life coaching and support to youth and families.

Managed approximately 20–30 TANF participants, assessing barriers, coordinating supportive services, and maintaining progress documentation. Instructed job-readiness classes and supported résumé development and interview preparation.

Master of Arts in School Counseling from Lewis University, completed in 2021.

Bachelor of Science in Criminal Justice from Ball State University, completed in 2013.