Open to opportunities

Yvette Morales

@yvettemorales

I’m a healthcare professional transitioning into Patient Care Representative roles, streamlining scheduling and improving patient experience.

United States

Message

What I'm looking for

I’m looking for a Patient Care Representative role where I can use my EHR, scheduling, and HIPAA experience to coordinate appointments, communicate clearly with patients, and support a collaborative care team that values patient experience.

I’m a compassionate healthcare professional building a transition into a Patient Care Representative role. Across caregiver, dialysis, and nursing assistant work, I focus on clear communication, patient comfort, and efficient administrative support that helps the care team run smoothly.

At DaVita Inc., I combined clinical and administrative responsibilities by operating dialysis machines, monitoring and documenting patient vitals, and supporting safe treatment through coordinated scheduling. I also managed patient records in EHR systems with a strong emphasis on HIPAA compliance, handled high-volume phone communication, and verified patient information for continuity of care and accurate documentation.

Before and alongside that, I supported patients as a Certified Nursing Assistant/Home Health Aide through ADL assistance, mobility support, and vital sign monitoring. I’m bilingual (English/Spanish), skilled in front desk and phone triage, and motivated to bring my patient-first mindset and organized scheduling/registration background to a collaborative care environment.

Experience

Work history, roles, and key accomplishments

Current

In-Home Caregiver

Current

IHHS

Mar 2025 - Present (1 year 3 months)

Provided in-home care by supporting daily living activities and ensuring patient comfort and safety. Assisted with basic health monitoring and communicated updates to family and care teams.

Home Care Patient Safety Communication Care Coordination

Hemodialysis Tech & Coordinator

DaVita Inc.

Mar 2022 - Feb 2025 (2 years 11 months)

Operated dialysis machines and monitored patients to support safe, effective treatment. Managed patient records in EHR systems, scheduled treatments, handled high-volume calls, and coordinated communication across patients, nurses, and nephrologists.

Dialysis Machine Operation HIPAA compliance Appointment Scheduling Medical Documentation Patient Communication

Certified Nursing Assistant (CNA)

Vale Health Care Center

Oct 2019 - Mar 2022 (2 years 5 months)

Provided direct patient care, including ADL support, mobility assistance, and vital sign monitoring. Supported nursing staff to maintain a safe, efficient, and patient-centered care environment.

Direct Patient Care Mobility Support Vital Signs Patient Safety Nursing Support

Education

Degrees, certifications, and relevant coursework

Futuro Health & Pima Medical Institute

Medical Office Administration (Coursework), Medical Office Administration

Activities and societies: Patient Intake & Registration; Appointment Scheduling & Coordination; EHR fundamentals; Insurance verification/authorization basics; HIPAA compliance; Call handling & patient communication.

Completed Medical Office Administration coursework supporting patient intake, registration, appointment scheduling, EHR fundamentals, and HIPAA-aligned patient communication.