YA
Open to opportunities

Yvette Ahono

@yvetteahono

Customer Success Specialist with expertise in technical support and troubleshooting.

Kenya

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for professional growth.

I'm a dedicated Customer Success Specialist with a strong background in technical support and customer service. Over the past few years, I've honed my skills in troubleshooting technical issues, guiding clients through software installations, and ensuring seamless user experiences. My current role at Hostinger International has allowed me to develop a keen ability to explain complex technical information in simple terms, fostering better understanding among non-technical users.

Previously, I worked as a Technical Support Engineer at Truehost Cloud, where I successfully retained clients and developed new accounts by providing high-quality support services. My experience as a Growth Hacker further enhanced my analytical skills, enabling me to optimize marketing strategies and significantly increase sales. I am passionate about leveraging my technical expertise and customer service skills to contribute to a company's success.

Experience

Work history, roles, and key accomplishments

HI
Current

Customer Success Desktop Support Specialist

Hostinger International

Jun 2022 - Present (3 years)

Provided desktop support for website-related technical issues, explaining complex information clearly to non-technical users. Documented reported faults and bugs for development teams and guided clients on software installation and integration.

TC

Technical Support Engineer

Truehost Cloud

Oct 2021 - Present (3 years 8 months)

Delivered technical support to end users, explaining technical information clearly and patiently guiding them through troubleshooting. Documented faults and bugs, provided guidance on software integration, and retained clients through high-quality support.

TC

Customer Experience Associate

Truehost Cloud

Jul 2020 - Present (4 years 11 months)

Resolved customer issues related to online purchases, deliveries, and billing discrepancies, collaborating with internal teams for enhanced experiences. Utilized various platforms to deliver outstanding customer service and addressed a high volume of calls.

Education

Degrees, certifications, and relevant coursework

Kenya Methodist University logoKU

Kenya Methodist University

Bachelors of Business and Information Technology, Business and Information Technology

2015 - 2019

Studied a comprehensive curriculum covering both business principles and information technology. Gained knowledge in areas relevant to the intersection of technology and business operations.

Tech stack

Software and tools used professionally

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Yvette Ahono - Customer Success Desktop Support Specialist - Hostinger International | Himalayas