Yvette Ahono
@yvetteahono
Customer Success Specialist with expertise in technical support and troubleshooting.
KenyaWhat I'm looking for
I'm a dedicated Customer Success Specialist with a strong background in technical support and customer service. Over the past few years, I've honed my skills in troubleshooting technical issues, guiding clients through software installations, and ensuring seamless user experiences. My current role at Hostinger International has allowed me to develop a keen ability to explain complex technical information in simple terms, fostering better understanding among non-technical users.
Previously, I worked as a Technical Support Engineer at Truehost Cloud, where I successfully retained clients and developed new accounts by providing high-quality support services. My experience as a Growth Hacker further enhanced my analytical skills, enabling me to optimize marketing strategies and significantly increase sales. I am passionate about leveraging my technical expertise and customer service skills to contribute to a company's success.
Experience
Work history, roles, and key accomplishments
Customer Success Desktop Support Specialist
Hostinger International
Jun 2022 - Present (3 years)
Provided desktop support for website-related technical issues, explaining complex information clearly to non-technical users. Documented reported faults and bugs for development teams and guided clients on software installation and integration.
Technical Support Engineer
Truehost Cloud
Oct 2021 - Present (3 years 8 months)
Delivered technical support to end users, explaining technical information clearly and patiently guiding them through troubleshooting. Documented faults and bugs, provided guidance on software integration, and retained clients through high-quality support.
Growth Hacker
OLITT
Jan 2021 - Present (4 years 5 months)
Exceeded sales goals by applying analyzed data to marketing campaigns and coordinating with various teams. Developed content for media relations and social media, and monitored data to increase sales.
Customer Experience Associate
Truehost Cloud
Jul 2020 - Present (4 years 11 months)
Resolved customer issues related to online purchases, deliveries, and billing discrepancies, collaborating with internal teams for enhanced experiences. Utilized various platforms to deliver outstanding customer service and addressed a high volume of calls.
Capacity Development Associate Administrator
Linux Learning Center
Jan 2020 - Present (5 years 5 months)
Determined marketability of services and performed complex service research to identify new markets. Worked with team members on advertising strategies and managed the company's public image.
Education
Degrees, certifications, and relevant coursework
KUKenya Methodist University
Bachelors of Business and Information Technology, Business and Information Technology
2015 - 2019
Studied a comprehensive curriculum covering both business principles and information technology. Gained knowledge in areas relevant to the intersection of technology and business operations.
Availability
Location
KenyaAuthorized to work in
Job categories
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