Yvette Ahono

Provided desktop support for website-related technical issues, explaining complex information clearly to non-technical users. Documented reported faults and bugs for development teams and guided clients on software installation and integration.

Delivered technical support to end users, explaining technical information clearly and patiently guiding them through troubleshooting. Documented faults and bugs, provided guidance on software integration, and retained clients through high-quality support.

Exceeded sales goals by applying analyzed data to marketing campaigns and coordinating with various teams. Developed content for media relations and social media, and monitored data to increase sales.

Resolved customer issues related to online purchases, deliveries, and billing discrepancies, collaborating with internal teams for enhanced experiences. Utilized various platforms to deliver outstanding customer service and addressed a high volume of calls.

Determined marketability of services and performed complex service research to identify new markets. Worked with team members on advertising strategies and managed the company's public image.

Studied a comprehensive curriculum covering both business principles and information technology. Gained knowledge in areas relevant to the intersection of technology and business operations.