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Yuxin Chen

@yuxinchen

Cloud data operations specialist at China Telecom who improved data accuracy by 40% and supported deployments across 11 cities.

China

Message

At China Telecom Co., Ltd. Zhejiang Branch, I worked in cloud data operations, processing more than 100K daily records and setting up a data-cleaning SOP that improved decision-making accuracy by 40%. I also supported cloud deployments across 11 cities and resolved 98% of reported faults.

I led two digital projects, shortened delivery time by 30 days, and designed a billing exception process that recovered 1.2 million yuan. Earlier, at Hangzhou Aobi Network Technology Co., Ltd., I reconciled customer bills and created an activity-funds SOP for promotional periods.

Experience

Work history, roles, and key accomplishments

Cloud Data Operation

China Telecom Co., Ltd. Zhejiang Branch

Mar 2022 - Feb 2024 (1 year 11 months)

Orchestrated cross-department collaboration and customer management, handling 200+ major client consults with 100% contract execution. Crafted billing systems and led cloud technology deployments, improving efficiency and resource use.

Data Cleaning Billing Systems Data Governance Cloud Technology Risk Control Project Management Financial Control SOP Development Customer Management Cross Functional Collaboration

Recharge Specialist

Hangzhou Aobi Network Technology Co., Ltd.

Apr 2021 - Feb 2022 (10 months)

Reconciled daily customer bills and monitored account balances, ensuring zero balance alarms. Developed activity funds SOP and processed high daily volumes during promotions with high timeliness and accuracy.

Reconciliations Account Monitoring SOP Development Data Processing Accuracy Timeliness