A fully remote role with an international company where I can combine technical expertise and clear communication to deliver real value. I am looking for stable income, growth opportunities, and a team that values precision and people-first thinking.
Yusuf Ariya Pradana
@yusufariyapradana
Technical specialist & published author. 12+ years in Apple ecosystem, QA, and customer experience. Open to remote roles in CX, AI evaluation.
What I'm looking for
I am a Customer Experience Specialist and L3 Technical Lead with over 12 years of hands-on experience in the Apple ecosystem. As Store Manager and final escalation point at a leading Apple specialist store, I built quality systems, led teams of 15+, and resolved the most complex hardware and software issues independently. Beyond technical work, I am a published author and poet — my debut collection Dawn was released in 2026 under Words of Terra. This combination of technical precision and creative communication makes me uniquely effective in roles that require both analytical thinking and clear human expression. I have experience in AI model evaluation, rubric-based feedback, quality assurance, remote technical support, and cross-cultural communication. I am based in Bali, Indonesia, fully remote-ready, and eligible to work in Australia and the Netherlands. Currently seeking remote roles in customer experience, AI evaluation, technical writing, or virtual assistance with international companies.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Self-Employed
Jan 2024 - Present (2 years 2 months)
Provide remote administrative and creative support, managing workflows, scheduling, content production, and client communications independently with 12+ years of operations and creative experience.
Author & Poet
Words of Terra
Jan 2024 - Present (2 years 2 months)
Authored and self-published a poetry collection, managing the full creative lifecycle including writing, asset management and publication independently.
Front Desk & Guest Experience
Yez Yez Yez All Good Hostel
Apr 2024 - Apr 2025 (1 year)
Managed front desk operations, bookings, check-in/out flows and daily reporting while delivering cross-cultural guest support and personalized itineraries in a high-traffic international hostel.
Store Manager & L3 Technical Lead
Macberry
Jan 2018 - Dec 2023 (5 years 11 months)
Led a multidisciplinary team of 15+, directed operations and creative direction, and implemented workflows that reduced turnaround time and increased sales capacity by 40%.
IT Asset Analyst & Technical Support
Binar Academy
Jan 2021 - Dec 2022 (1 year 11 months)
Managed IT assets, documentation and remote support processes for a tech education platform, producing data-driven reports on hardware needs and operational costs.
Design & Production Assistant
Tengkiu Studio
Jan 2008 - Dec 2011 (3 years 11 months)
Assisted in visual asset creation, design layouts and file management, contributing to consistent brand collateral and production workflows.
Education
Degrees, certifications, and relevant coursework
Universitas Amikom Yogyakarta
Bachelor of System Information, Information Systems
2015 - 2019
Completed a Bachelor of System Information program focused on information system analysis, database management, and software logic.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
visionofterra.substack.comPortfolio
wordsofterra.gumroad.comSalary expectations
Social media
Job categories
Skills
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