Open to opportunities

Yusuf Ariya Pradana

@yusufariyapradana

Technical specialist & published author. 12+ years in Apple ecosystem, QA, and customer experience. Open to remote roles in CX, AI evaluation.

Indonesia

Message

What I'm looking for

A fully remote role with an international company where I can combine technical expertise and clear communication to deliver real value. I am looking for stable income, growth opportunities, and a team that values precision and people-first thinking.

I am a Customer Experience Specialist and L3 Technical Lead with over 12 years of hands-on experience in the Apple ecosystem. As Store Manager and final escalation point at a leading Apple specialist store, I built quality systems, led teams of 15+, and resolved the most complex hardware and software issues independently. Beyond technical work, I am a published author and poet — my debut collection Dawn was released in 2026 under Words of Terra. This combination of technical precision and creative communication makes me uniquely effective in roles that require both analytical thinking and clear human expression. I have experience in AI model evaluation, rubric-based feedback, quality assurance, remote technical support, and cross-cultural communication. I am based in Bali, Indonesia, fully remote-ready, and eligible to work in Australia and the Netherlands. Currently seeking remote roles in customer experience, AI evaluation, technical writing, or virtual assistance with international companies.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Self-Employed

Jan 2024 - Present (2 years 2 months)

Provide remote administrative and creative support, managing workflows, scheduling, content production, and client communications independently with 12+ years of operations and creative experience.

Workflow Management Scheduling Google Workspace Cross Cultural Communication Content Creation Digital Asset Management System Troubleshooting

Current

Author & Poet

Current

Words of Terra

Jan 2024 - Present (2 years 2 months)

Authored and self-published a poetry collection, managing the full creative lifecycle including writing, asset management and publication independently.

Creative Writing Editing Self Publishing Content Management Digital Presence Project Management Brand Identity

Front Desk & Guest Experience

Yez Yez Yez All Good Hostel

Apr 2024 - Apr 2025 (1 year)

Managed front desk operations, bookings, check-in/out flows and daily reporting while delivering cross-cultural guest support and personalized itineraries in a high-traffic international hostel.

Reporting Cross Cultural Communication itinerary planning CRM Multilingual Support

Store Manager & L3 Technical Lead

Macberry

Jan 2018 - Dec 2023 (5 years 11 months)

Led a multidisciplinary team of 15+, directed operations and creative direction, and implemented workflows that reduced turnaround time and increased sales capacity by 40%.

Team Leadership Operations Management Creative Direction Social Media Workflow Design Sales Enablement Reporting Technical Support

IT Asset Analyst & Technical Support

Binar Academy

Jan 2021 - Dec 2022 (1 year 11 months)

Managed IT assets, documentation and remote support processes for a tech education platform, producing data-driven reports on hardware needs and operational costs.

IT Asset Management Remote Support Documentation Data Analysis Reporting MacOS iOS Troubleshooting