At STAFFINGLY INC, I handle an average of 80 calls a day and support customers, provider offices, and internal teams by phone and email. I reduced average handle time from 6 to 5 minutes while maintaining high customer satisfaction and QA scores.
Previously, at GTCO, I processed customer transactions and financial documents and helped customers with banking products and account updates. At LEADWAY HEALTH, I handled policy inquiries and outbound prospecting, followed compliance-approved scripts, and coordinated agent calendars using Google Calendar.
