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Yunita Yunita

@yunita_yunita

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Proactive Personal Assistant delivering accurate data verification, Excel-driven insights, and reliable remote support.

Indonesia

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What I'm looking for

I’m looking for a reliable virtual assistance role where I can leverage my service and data management experience—optimizing data quality, supporting data-driven decisions, and protecting confidential information while maintaining fast, accurate communication.

I’m a proactive, detail-driven Personal Assistant with strong organizational skills and a focus on data quality. I support data-driven decisions by protecting confidential information, combining fast typing (55+ WPM) with advanced Excel/Sheets proficiency, and delivering high-accuracy work (99.9% accuracy).

In hospitality roles, I handled reservations, waiting lists, and booking confirmations through PMS/CRM tools to maintain booking accuracy (including 50+ reservations per day at 99%). I’ve improved performance through better calendar management (reducing overbooking incidents by 20%), faster communication (average response time under 5 minutes), and efficient issue resolution (resolving guest issues 30% faster), while also managing digitization and indexing and inventory data to reduce errors and lift satisfaction (20% increase).

Experience

Work history, roles, and key accomplishments

Inventory Data Management

Nikko Hotel and Resort

Feb 2014 - May 2016 (2 years 3 months)

Managed customer orders and inquiries using the restaurant’s CRM system, coordinated service requests, and maintained accurate database records to streamline order processing and reduce errors. Delivered proactive, professional guest support and coordinated with team members to support service delivery during peak periods.

CRM Order Processing Order Inquiries Service Request Processing

Document Digitization and Indexing

Orchid Hotel and Resort

Sep 2012 - Jan 2014 (1 year 4 months)

Welcomed and assisted guests and responded to inquiries via email, chat, and phone while supporting front-office operations remotely using Google Calendar and email management. Managed high-volume check-in with 99% accuracy and used CRM and task management software to resolve guest issues faster.

Google Calendar Email Management CRM Data Indexing Virtual Assistance Task Management

Data Verification and Validation

Klub Bunga Hotel and Resort

Jan 2008 - Aug 2012 (4 years 7 months)

Handled guest reservations, waiting lists, and booking confirmations using the hotel’s PMS while completing administrative tasks accurately to maintain booking and room availability. Managed 50+ reservations per day and resolved booking discrepancies to support guest satisfaction.

PMS CRM Data Management Data Verification Data Validation Data Scrubbing Calendar Management Booking Management Task Management