Looking for a job

Yun Fu

@yunfu

Message

Cloud Operations Engineer at Chinasoft International who resolved 2,000+ Huawei Cloud Stack escalations.

China

Message

What I'm looking for

I'm seeking remote roles in cloud operations, technical support, customer support or healthcare IT support.

At Chinasoft International, I supported Huawei Cloud Stack environments for international customers, resolving 2,000+ escalated issues across production and disaster-recovery environments. I used Linux, logs and monitoring data to investigate compute, storage, network and performance incidents.

I also supported onboarding, node expansion and upgrades, preparing checks, risk assessments, runbooks and rollback plans. Before cloud operations, I worked as a Nursing Supervisor at Youaibei (China) Group Co., Ltd., handling service issues, staff training and quality checks.

Experience

Work history, roles, and key accomplishments

Tier 2 Operations Engineer

Chinasoft International

Sep 2022 - Jul 2026 (3 years 10 months)

Provided Tier 2 support for Huawei Cloud overseas projects, handling escalated tickets and performing root-cause analysis for compute, storage, network, and performance incidents. Supported platform onboarding, upgrades, and coordinated with customers and L3 teams during incidents.

Huawei Cloud (HCS)OpenStack Linux Shell Python Docker Kubernetes Git Jenkins Terraform Ansible Troubleshooting Customer Support RCA Incident Management

Nursing Supervisor

Youaibei (China) Group Co., Ltd.

Aug 2015 - Jan 2022 (6 years 5 months)

Supervised service operations, staff training, and quality checks in a user-facing care environment. Handled complaints and coordinated with internal teams to resolve service issues.

Supervision Corporate Trainer Quality Assurance Customer Service Complaint Handling Coordination