Yukti Jain
@yuktijain
Technical support at Insidea, resolving HubSpot CRM workflow issues with n8n and Zapier automation skills.
IndiaWhat I'm looking for
At Insidea, I provide technical support for HubSpot CRM workflows, investigating issues and guiding customers toward resolution. I document case history and escalate to specialist teams when needed.
At Telstra LLP, I handled 50–100 cases per day while maintaining a 92% CSAT. I resolved technical issues and complex complaints involving billing, service disruptions, delivery, and installation.
Across customer support roles, I supported international customers, managed escalated cases, and coordinated with backend teams to resolve issues within SLA. At Concentrix Daksh Pvt. Ltd., I also mentored team members on quality and issue resolution.
I'm n8n-certified and trained in Zapier, with hands-on knowledge of REST APIs, webhooks, JSON, and SQL fundamentals. I’m seeking remote technical support and AI automation roles where I can combine customer support experience with workflow automation.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Insidea
Dec 2025 - Present (11 months)
Provide technical support for HubSpot CRM workflows, investigating workflow issues and guiding customers to resolution. Coordinate with cross-functional teams and document case history for escalations.
Customer Service Executive – Technical Support & Complaints
Telstra LLP
Nov 2023 - Nov 2025 (2 years)
Handled 50–100 cases per day within a team of 20–30, maintaining a 92% CSAT. Resolved technical issues and complex complaints related to billing, service disruptions, delivery, and installation.
Customer Support Executive
Flying Colours
Sep 2022 - Oct 2023 (1 year 1 month)
Supported international customers across voice, email, and chat, from onboarding through query resolution. Resolved documentation, verification, and customer-process issues while maintaining accurate records.
Senior Customer Success Manager
Concentrix Daksh Pvt. Ltd.
Feb 2021 - Aug 2022 (1 year 6 months)
Managed escalated customer cases, working with backend teams to resolve complex issues within SLA. Reviewed recurring issues and identified opportunities to improve workflows.
Customer Service Advisor
Teleperformance
Jan 2019 - Dec 2020 (1 year 11 months)
Provided first-level support to international customers by voice and email. Troubleshot service queries, account corrections, and verification issues while maintaining accurate records.
Telesales & Marketing Intern
Wadhwa Group of Industries
Jan 2018 - Dec 2018 (11 months)
Supported lead generation, prospect qualification, and follow-up with sales teams.
Education
Degrees, certifications, and relevant coursework
Cambridge University
Diploma, Digital Marketing
Grade: A+
Diploma in Digital Marketing from Cambridge University, UK, with grade A+.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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