Open to opportunities

YU ISHIAI

@yuishiai

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Bilingual FDA and logistics compliance specialist who delivers exceptional client support and operational coordination.

United States

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What I'm looking for

I’m looking for a role where I can combine customer success and operational expertise—reviewing compliance, coordinating logistics, and solving complex requests—to help clients achieve long-term success in a fast-paced, detail-driven environment.

I’m a bilingual, customer-focused professional with 7+ years of experience across client support, operations coordination, and international logistics. I build strong client relationships while managing complex requests, onboarding clients, resolving issues, and communicating clear, user-friendly explanations in fast-paced environments.

In my current FDA Specialist role, I review regulated product categories for U.S. import eligibility, evaluate compliance requirements under FDA rules and California law (including Proposition 65), and identify restricted or high-risk items before import to prevent delays. Earlier, I coordinated group and VIP travel programs (up to 250 participants) and supported administration, invoicing, documentation, scheduling, and shipment coordination—bringing a detail-oriented, highly organized approach to every handoff.

Experience

Work history, roles, and key accomplishments

FDA Specialist

Daiso USA

Sep 2024 - Feb 2026 (1 year 5 months)

Reviewed regulated product categories to determine U.S. import eligibility and FDA-related compliance requirements. Identified restricted or high-risk items before import and maintained accurate compliance records and tracking data.

FDA Compliance Import Eligibility Review Regulated Goods Categorization Risk Assessment Customs Documentation Data Tracking

Group Tour Coordinator

HIS International Tours

Aug 2023 - Sep 2024 (1 year 1 month)

Coordinated end-to-end group travel programs (up to 250 participants), managing itineraries and communications with clients, vendors, and internal teams. Supported VIP clients and handled urgent last-minute itinerary changes while preparing quotations and travel documents.

Client Communication Vendor coordination Last Minute Issue Resolution Quotations

Administrator / Sales Support

Elite Foods Inc.

Sep 2022 - Apr 2023 (7 months)

Provided administrative and operations support including invoicing, documentation, and scheduling for logistics workflows. Coordinated with warehouses, carriers, and freight forwarders, maintained inventory records, and supported order tracking processes.

Invoicing Administrative Documentation Logistics Coordination Freight forwarding Data Entry

Tour Coordinator

ANA Sales Americas

Oct 2019 - Sep 2021 (1 year 11 months)

Provided high-touch itinerary coordination and scheduling support for VIP and group clients, resolving last-minute travel changes under tight deadlines. Collaborated with internal departments to ensure a seamless client experience and strong communication reliability.

Scheduling Management Last Minute Change Handling Cross functional Coordination

Import/Export Documentation

Various Global Shipping & Logistics Companies

Feb 2011 - Jan 2018 (6 years 11 months)

Managed full-cycle import/export documentation, including bills of lading, invoices, and customs paperwork, while coordinating shipments with carriers and freight forwarders. Ensured compliance with trade regulations, maintained accurate records, and resolved client inquiries related to shipping and delivery documentation issues.

Export Documentation Compliance Bill Of Lading Customs Documents Trade Compliance Freight forwarding Carrier Coordination Client Inquiries